Our family had a wonderful week at the Moon Palace. The check-in was quick, our room was ready and within 45 mins of our arrival we were poolside. They promote their timeshares but not too aggressively. They assign you a staff member to schedule off site excursions. They have two lobbies - Nizuc and Sunrise. Our stay at the Nizuc side was quieter, in our two trips over to the Sunrise side, it seemed crowded and you had to compete for limited staff. Dining ranged from good to excellent. The two restaurants at the golf course filled up quickly, but they do take reservations. We toured ruins, visited Isla Murjeres, and took in a half-day of shopping in Cancun. You are isolated from the Cancun strip, but this was fine for our family as we are not big late night partiers. The evening entertainment was mixed. Some was terrible, other dance groups were fine, but not the highlight of the week for us. The workout area is small and limited and we supplemented with runs on the beach. The beach is fine, but not the crystal clear blue water you see up on the Cancun strip. The staff is the highlight of this hotel complex. Very helpful, courteous. Overall a fantastic trip and great destination for families.

Moon Palace is amazing so not sure about the negative reviews (no trip is perfect). HUGE property with plenty to do. No problem getting around as golf carts were running all the time. 1. Pools - Around 8 to choose from, several with swim up bars. All were very clean and well kept. 2. Food - 10 restaurants to choose from + room service anytime. Rooms stocked with booze. Just pick the right times to eat and you will have NO problems. Like any city you live in, go to eat between 6pm-8pm, you are going to wait. Quality of food was great, with plenty of choices. 3. Service - Never ending and top notch. 4. Tours - Plenty included in the package + extras to choose from. Xel-Ha was extra, but awesome. Tour buses were always nice and you will do some driving from place to place - again, likey any city you live in, you will have to drive to get to where you are going. 5. Beach - Go to the far end (Nizic side) of the property and you will have almost no crowd, with less seaweed. To enjoy the beaches better, simply go to another Palace resort or the Island Majures. I know people expect a lot for their money spent, but having perfect beaches, with perfect food, eating at the exact times you want, not wanting to walk around the property, not wanting to drive any distance to see anything, and expecting everything to be on time is setting yourself up for disappointment (aside from being ridiculously unrealistic). Do a combination of staying at the property, tours, and things on your own and you will not be disaappointed. For an overall experience, Moon Palace was great and dont let little things ruin the experience!

We stayed for a week and can't stop thinking about the trip. The restaurants were great--countless selections from the vast buffets. They also cook to order seafood, pasta, and various cuts of meat right in front of you. Pool awesome--my kids had a great time because it had a shallow end. There were straw umbrellas surrounding the pool so we could rest on chairs in the shade. The staff was so kind and gracious--they could not do enough to please us. The rooms have safes inside so why anyone complained that their belongings got stolen is beyond me. That can happen anywhere if you don't lock up your belongings, right? The hotel has shuttles so you can visit any of the Palace Resorts and have meals there as well because you wear a special bracelet. You can also walk to a couple along the sidewalks next to the beach. Although the service staff NEVER expects it, I would suggest bringing some singles for tips you will WANT to give them because they are just so nice. My 2 daughters loved seeing the brides going by in the horse and buggy carts. I would go there for my wedding for sure if I could do it over again.

The staff was always very curtious and you never had to wait for service. Hotel resteraunts were overall excellent, esp.. the chinese and mexican resteraunts. You really get alot for your money, and it was nice the excursions were all included ( I especially recomend the paridise snorkeling) , it was nice all the food was included with the excursions they offer. I felt very safe at the hotels and didn't worry about my kids wondering around. The pool was nice but if you want to go on the beach, I would recomend going to one of the other palace resorts for a day trip, there was alot of seaweed. I was suprised we only brought & and had plenty of money for everything. I would definently recommend this hotel for anyone wanting a great family vacation.

The hotel friendliness is superb..from checkin, room service, poolside service, dining, checkout...would definitely return.."tomorrow!"