The lobby was a nice size, not too big; it is connected to the lounge area with bar, and at night there is something always going on there. The had a happy hour each night starting at 6PM with special types of food, which was very nice to have after getting back about that time on some excursions.

They had a couple of special shows in the ballroom of the hotel, which are a must to go and see all of them. Circus night was one night, which was fantastic, along with different types of dancing shows. All a must see.

The pool area was small, but very nice and very clean, with activities throughout the day depending if people wanted to participate. The beach was very nice, with huts and lounge chairs all around, and bar service now and then. The water when we went end of June was warmer in the ocean than in the pool. The waves were kind of large at times, but a lot of fun - no undercurrent when we were there.

The rooms were nice and clean, and the maids are very friendly and try very hard to please you. Except for the problem we had when we first checked in the unit they assigned us (TC108), our second room was very nice with a very nice ocean view.

• Unit Type: Studio
• Activities: Good
• Amenities: Good
• Unit Satisfaction: Good
• Family Friendliness: Excellent
• Service: Excellent

The room itself was nice and very clean, but when I booked this hotel, we were told that we would have a full ocean-view room, which was not the case. It seems that the hotel gives the RCI members rooms that are not as nice because we have a timeshare already. The people without a timeshare are offered the better rooms and then are pressured into going to their timeshare presentation at the Moon Palace. As this being our first experience in exchanging, we were a bit taken aback.

We really enjoyed the beach. It was very clean. There were a few large rocks along the water’s edge, which were nice to sit upon and added beauty to the beach. There were no rocks in the water. The water at the Sun Palace was a beautiful blue and was crystal clear. The waves did get a little rough at times, so if you wanted to swim, it was best to use the pool, but if you just wanted to get wet, play a little, and sunbathe, the beach was the best. The bar staff even came down to the beach to get drink orders!

The staff was very helpful and friendly. They recommended things for us to do and made our stay so enjoyable. If we wanted anything, it was there. If we had a question, it was answered. Service was truly their main goal, and they achieved it! Our room was very nice and clean, with a beautiful view and large jacuzzi tub. There was a small fridge in the room for drinks and a liquor cabinet, well stocked. Our room was cleaned daily and restocked with plenty of towels and toiletries. The housekeeper made animal figures out of towels, turned down our bed at night, left chocolates on the pillows, and left nice notes. We felt like stars or royalty!

We were very pleased with the restaurants - there were three or four open each day, with additional bars and snack areas. The food was very good, and the menus changed slightly each day. Again, the waitstaff was excellent, especially the breakfast staff. The buffets were huge, with a good variety to please any taste. We ate almost every meal at the resort, with the exception of when we were on a day trip and could not. We ate once at the Moon Palace.

We visited the flea markets and shops, but ended up buying most of our gifts and souvenirs at the hotel gift shops! Their prices there were the best, as well as the quality, and they wrapped our items very securely in bubble wrap for the ride home.

We visited other resorts while in Cancun, some larger, some closer to downtown, and can honestly say that we like the Sun Palace the best and will stay there again if we return and have recommended it to our friends. We were very pleased with our stay, our tours, and the all-inclusive way to vacation. Although tips were said to be included in the all inclusive fee, we tipped because we felt that they went above and beyond in their service! We definitely recommend this resort!

• Unit Type: Studio
• Activities: Excellent
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent

The food was delicious. One of the restaurants was under construction while we were there, so it was a little limited, but we could always go to one of the other resorts and try their restaurants. Each night there was the option of a buffet, or a la carte. Most nights we went a la carte, just so we didn't stuff ourselves.

Taxis were expensive, but the bus was cheap, 6 pesos per person. We went diving in Cozumel while we were there, through one of the resort tours. It was beautiful but a very long day! We also went to xel-ha! It's an ecological park that was recommended to us over Xcaret because we were told we would see more fish and things. That was pretty neat, it was an all-inclusive park, so all food and drinks were included, as well as towels and snorkel gear. There were a lot of people there, but it's a huge place! I highly recommend it (the resort and the park)!

• Unit Type: Studio
• Activities: Very Good
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Very Good
• Service: Excellent

Our room had a great view, a hot tub, and a big bathroom. It was spacious and very comfortable. I wish it had indoor entry into the rooms for a more luxury feel. It was very warm and humid when we visited and I would have loved an air-conditioned interior hallway.

If you are looking to honeymoon here in Cancun, like we did, beware... it still has a "Mexico" feel to it. There is a constant raw sewage smell everywhere you go and the crowds are a bit young (spring break-ish). We had a good time and enjoyed ourselves, but didn't ever feel like we were staying in a luxurious place and never felt pampered as you should on your honeymoon. I recommend this resort/town for a young couple vacation spot, but not necessarily a honeymoon location.

• Unit Type: 1 Bedroom
• Activities: Good
• Amenities: Good
• Unit Satisfaction: Very Good
• Family Friendliness: Fair
• Service: Very Good

• Unit Type: 1 Bedroom
• Activities: Excellent
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent

The Palace resorts are all-inclusive. When you arrive, you receive a wristband that you must wear at all times. This band allows you access to any of their other resorts, food, and activities. If you lose your wristband, you will be charged $100 to get another one. Their theory is they don’t want someone else finding your band and using it to get free food and access to the facilities. As we were standing at the front desk checking in, a Sun employee presented me with a large flower for my hair he had just picked from outside. Soon after, I was given a small flower necklace and my husband and I both were handed a champagne glass filled with an exotic drink. Nice way to get a vacation started!

The beach at the Sun Palace has beautiful sparkling aqua water splashing against the shore. There are, however, rocks spread out along this area so they do not allow boogie boarding here. But if you walk just a few feet in either direction, there are no rocks and you can enjoy the ocean. We found the waves to be fairly good size and a bit strong pounding against you if you stood in the break area. If you get beyond the break, it was fairly smooth and still shallow enough that you could touch the bottom. There were very few vendors combing the beaches. I only had one ask if I’d like to purchase some jewelry. The Sun Palace has curved lounge chairs that are provided on the beach along with small huts if you’d like to place yours under a hut to get out of the bright sun. The brochure for the Sun states there are non-motorized water sports available. We looked and looked and couldn’t find any until we finally asked about it. They do NOT offer these at the beach here due to the rocks. They do, however, have a marina directly across the street from the Sun. If you walk over there, you can get kayaks and other non-motorized equipment and use it on the lagoon side at no extra charge.

Resort Experience:
The resort offers one main outdoor pool where most guests gather and it is located next to the beach. They have volleyball net, but no water basketball goal. They had a couple of activity directors, but they couldn’t get very many people wanting to participate in events. They did have a big turn out for Bingo by the pool though! With the location of the building around the pool, as the sun moves across the sky, the pool begins to get shaded in the early afternoon around 3 or 4pm. If you want more sun, sit in the pool chairs furthest away from the building. Next to the main pool just inside the building is an indoor pool. This is a nice area to escape from the heat or if the kids want to swim while the parents have lunch, this is the place to be. The lunch buffet area and tables are located next to this pool as are a few ping-pong tables and the restrooms. On the other side of the building, there is another outdoor small pool that is for adults only. Next to that is a Jacuzzi with waterfall.

The rooms were nice and clean and 90% of them have an ocean view. There were two double beds and the room stepped down into a small living room area with a couch, chair along with a small table, and two chairs. There was also a small refrigerator in this area that was stocked with Coke, Diet Coke, Sprite, and beer. They restock the refrigerators every 48 hours (no extra fee, it’s included in the all-inclusive).

Their food at the Sun Palace was very good. Breakfasts are served beginning at 7am and dinners begin no earlier than 6pm. On our first evening, they were having a barbeque by the pool and were grilling steaks and chicken. They also offer an Italian outdoor restaurant, a nice sit-down order off the menu restaurant (dress code, no tank tops), and a buffet that runs each evening. They also put on entertainment shows each evening in their disco. Starting at around 8:30 or 9pm each night they will sing and dance and always do something different (Karaoke, Caribbean night, disco night, Mexican party). During the afternoon, the entertainers will walk around and talk to everyone about what they will be doing that evening and inviting everyone to attend.

This is a nice resort that couples and families alike will enjoy.

• Unit Type: Studio
• Activities: Very Good
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent

The staff is very willing to help you with anything, all you have to do is ask. The room service was wonderful, as were the restaurants! Everything was clean and the people were friendly!

• Unit Type: Studio
• Activities: Excellent
• Amenities: Excellent
• Unit Satisfaction: Excellent
• Family Friendliness: Excellent
• Service: Excellent