Moon Palace Golf and Spa Resort All-Inclusive

From $ -1 per night

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Carretera Cancun-Chetumal Km. 340, Cancun, Quintana Roo, Mexico 77500
011-52-998-881-6000
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Travel Photo by IgoUgo member

User Reviews

Results 1-10of 375 Reviews


Cancun Chichen Itza and Xpu-Ha
WARNING!!!!DO NOT STAY AT THIS RESORT!!!!!THEY HAVE BED BUGS!!!!!

A traveler

Travelocity.com

HORRIBLE!!! Stayed at Nizuc Lobby. Can home after spending $4000 for our family of 4 to go only to find we are covered in BED BUG BITES. I have super sensitive skin and started showing signs by the 3rd day. It wasn't until day 6 that my babies who ...Read more
You spend your life waiting in line

A traveler

Travelocity.com

They make it difficult to do anything. You can't just call the spa to make an appointment, you have to stand in line and then take 20 minutes for them to fill out the paperwork. Food is terrible, but they are happy to pour the alcohol so I think ...Read more
The WORST trip ever!

A traveler

Travelocity.com

We stayed in what they call "the villas" where you are given a golf cart because it is about 5-10 minutes away from the building itself. On our second night of a 5-day trip my Wife and I were driving back to our room; and because in Mexico they ...Read more
A Nightmare

A traveler

Travelocity.com

Took 4 hours to get a room once we arrived. They couldn?t even find us as reserved. Without our knowledge, because they over booked they sent us to the other place down town. Get to the room it had nothing in the fridge. In an inclusive place, it is ...Read more


A Very Upsetting Experience

A traveler

Travelocity.com

There were footprints on the walls, the ceiling was leaking in the closet & bathroom. We tell the front desk about this & they say they'll get right on it. Two days pass & we have yet to hear from management on the status of our complaints. The leak ...Read more
Stay Away

A traveler

Travelocity.com

Don't get suckered into the Moon Palace experience. This place is aweful at best. Food was terrible, rooms were average, beach was lousy, front desk service was rude an unhelpful. We got put in the last room on the Nizuc side which ment we had to ...Read more
Bed Bugs

A traveler

Travelocity.com

The bed was infested with bed bugs. I had to go to the doctor when I returned. He confirmed the diagnosis. The golf course and spa were great though.
This Hotel Does Not Have A Usable Beach

A traveler

Travelocity.com

Cancun has very nice beaches. The Moon Palace However is located south of the strip and has a reef about 1 mile off shore that keeps a constant flow of seaweed on the sand and in the water. Why go to the caribbean for a lousy beach? If you like ...Read more
This Hotel Does Not Have A Usable Beach

A traveler

Travelocity.com

Cancun has very nice beaches. The Moon Palace However is located south of the strip and has a reef about 1 mile off shore that keeps a constant flow of seaweed on the sand and in the water. Why go to the caribbean for a lousy beach? If you like ...Read more