Hard Rock Hotel Cancun

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Blvd. Kukulcan Km 14.5, Quintana Roo, Cancun 77500

Editor's Note: This property was formerly the Cancun Palace.

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User Reviews

Results 1-10of 92 Reviews


Hard Rock Hotel Cancun - Great place!!

A traveler

Travelocity.com

We traveled to Cancun and stayed at the Hard Rock Hotel Cancun (HRHC) from October 6 to October 13, 2012 as part of a group of 29 to attend my son?s wedding. We were very pleased from the moment we arrived with our stay there?.from the hotel, to the ...Read more
family fun, friendly staff,beautiful beach,great vacation

A traveler

Travelocity.com

This hotel is undergoing a transition to become one of the HardRock hotels. They are working hard to make this transition the least disruptive as possible. It's supposed to be complete by 10/12. Very clean, good restaurants, hibachi grill is ...Read more
The staff is very inviting and attentive.

A traveler

Travelocity.com

The staff is wonderful and always makes you feel welcome. We never got a person with a bad attitude. The all inclusive meals and drinks were excellent. My kids really enjoyed the kids club. The staff in the kids club is on top of everything ...Read more
AWESOME !!! : )

A traveler

Travelocity.com

We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ocean ...Read more
AWESOME!!! : )

A traveler

Travelocity.com

We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ...Read more


Should notify when the hotel is under renovations

A traveler

Travelocity.com

Everything was great, the staff, the food, the room. However, the hotel was under renovations when we were there which made everything a little less pleasant, also, you can hear EVERYTHING in the hallways when you're in the room, the acoustics is ...Read more
Good & bad

A traveler

Travelocity.com

Using points was a headache. It took way too much time to book anything and we always felt like we were getting the run around. We were very disappointed that the main bar area was closed for construction. Also disappointed that some of the palace ...Read more
This property is in transition

A traveler

Travelocity.com

We stayed at this resort in 2011 and liked it so much we booked again for Spring Break. However, this property is in transition with construction and some amenities like free shuttle service to other Palace Resorts and the lounge/game room area no ...Read more
Not up to standards of RIU or Iberostar all-inclusives

A traveler

Travelocity.com

Compared to other all-inclusives that I had been to, Cancun Palace (CP) falls short in several respects-FOOD: just about average at the buffet, very limited selections, have to go up/down 2 flights of stairs to get food, specialty restaurants are ...Read more
We had a wonderful view of the ocean.

A traveler

Travelocity.com

The only complaint I had about the room was the lateness of having our room cleaned. We would leave early of a morning and come back to our room around 2:00 or later. The room had not been cleaned. I called three seperate days ( we stayed 5 ...Read more