a traveler from Travelocity.com
on July 13, 2012
We were at the Cancun Palace July 3 - July 8. We all (47) had a wonderful time!!! My daughter got married on July 6 on the Beach.. CINTYA, the wedding coordinator, all I can say about her is AWESOME!!!... Our room was beautiful, 12th floor ocean view.... The restaurants were wonderful... The staff, very pleasant and helpful... Clean, the entire facility... granted there was some "construction" but really.. did not bother you.. some noise, but the noise of the guest enjoying themselves drowned out that!! : ).... The pools, awesome.. the swim up bar great never wanted for anything.....PEDRO!!!! the bartender... AWESOME!!!!.. as really were all of them!!! The only things that were of very slight inconvenience, we could not get into our room until 4:30, but the hotel was full so cleaning the rooms took a little longer, rather wait and have a spotless room than find something I don't like, right? but, we did get our wrist bands so just changed in our daughters room and off we went.... the other the 1st night filled the Jacuzzi, and didn't work, the 1st thing the next morning went to the front desk and told them... and out we went to the pool, when we came back to the room had a message on the phone the Jacuzzi was fixed!! There was activities poolside everyday most of the day...The 4th of July, probably was the best celebration I have been too,.. and we were in Mexico, not the US! Special shows and entertainment in the outdoor amphitheater... Michael Jackson impersonator was there Thursday night, wow he did a great job!! My daughters wedding could have not been more beautiful, we had a small rehearsal, a private dinner provided for us buy the beach and pool! There was staff there the entire time if we needed anything... Wedding day, set up was completed, AWESOME, the reception was on a private patio area completed and decorated, AWESOME, and we did very very little of the work, all provided by the staff and the AWESOME wedding coordinator CINTYA!! CINTYA made my daughters entire week prior to the wedding and wedding day, very uneventful, smooth and calming for her! The Cancun Palace is soon to be HardRock, but I can 't see what much will change??? If it is the same staff, which includes, CINTYA, & PEDRO : ) .... the rooms are beautiful, the grounds are beautiful, the entire place is clean, what more do you want in a vacation in paradise? Thanks Cancun Palace for a wonderful vacation and wedding day for my daughter and new son!!! : ) AWESOME!! All I want to say is I don't understand some of these bad reviews?... You are not forced to purchase anything, just say no thank you..... things can break at any hotel you stay at, and some others don't fix them, at breakfast, not sure what more you could want or fixed the staff was wonderful there.. had no issues waiting on anything... towels, there are several in your room, and poolside I saw the towel station completely full at all times.... tipping... they love to have American money, we did not exchange any money our entire stay....I guess you can always find something?s wrong anywhere you go...
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