Sheraton Cancun Resort and Towers Reviews and Photos (Cancun, Mexico)

Excellent!

A traveler

Travelocity.com

November 19, 2012

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Love the facility... the room...the bed & the location! :)

Beautiful room, fabulous view!

A traveler

Travelocity.com

July 31, 2012

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We spent a week at this resort, and had a wonderful time. Our room was situated overlooking the beach from the 7th floor. Waking up to the turquoise water view every morning wasn't hard to love! Our 1 bedroom was spacious for our family of 4 ...Read more

The Westin Lagunamar is always a warm welcoming property

A traveler

Travelocity.com

July 18, 2012

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The Westin Lagunamar is constantly tightying up and adding little things to enchance the property and the guests experience. A spa is under way to be added and, a new sports bar has been added since our last visit. The beach area is incredibly ...Read more

Awesome views and comfortable rooms

A traveler

Travelocity.com

July 11, 2012

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The location and hotel facilities are great ..the pricy menu tho and the sometimes rude staff was the only

Nice place friendly people

A traveler

Travelocity.com

July 7, 2012

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The only problem we had the entire trip was maid service was a little off they would forget to put towels in the room when they cleaned and then it would take forever to get someone to bring them to you other than that the resort was very nice.

Beautiful Hotel. Great location. Friendly. Clean.

A traveler

Travelocity.com

April 23, 2012

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We loved this hotel. Location. Cleanliness. Friendly/helpful staff. If we return to Cancun we would DEFINITELY stay here again.

I will not be returning to this resort

A traveler

Travelocity.com

April 4, 2012

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Maybe I was expecting too much and that's why my daughter and I were overall disappointed in this resort. We arrived at the resort 5 hours before check in so we didn't expect our room to be ready right away, however they didn't even offer us a place ...Read more Maybe I was expecting too much and that's why my daughter and I were overall disappointed in this resort. We arrived at the resort 5 hours before check in so we didn't expect our room to be ready right away, however they didn't even offer us a place to change into our swimwear or shorts to start relaxing. The luggage carrier simply took our bags and told us check in is not until 4:00 and there are several places to grab lunch across the street. When we were able to go to our room the gentleman who brought us there was very friendly. Unfortunately, it was hard to be all smiles because when he opened the curtains to show us our ocean view room I was bummed out to see a bunch of construction and parking lot. The ocean was hard to take in through the mess. Our room was nice,very effecient for our 4 night stay and the whirlpool tub was a plus! We very much enjoyed spending time at the beautiful mall located just a 5 minute walk across the street. The pool was huge and very nice but don't expect even halfway decent poolside service, we felt invisible! The beach was not well maintained. I only saw one man with a yard rake working the entire five days! However, we rented boogie boards for only around 25usd and that was very well worth it, the lifeguards took there jobs serious so we felt safe and had fun. Because we were celebrating my daughters high school graduation we had her senior pic taken by the resort photographer, very impressed!!! Everyone should take advantage of this great deal! We were very much looking forward to the advertised barbecue buffet our last night at the Oceanside located on the resort when we got there we were,without apologies,told it was cancelled. We felt akward leaving so we ordered dessert.Forty minutes later the waiter brought us out the worst brownie we have ever ate with a tablespoon of ice-cream on top. They charged us 10usd for that! Honestly I could have bought 10 boxes of Little Debbies for that and would've enjoyed the way more! Ths was the worst resort I have ever stayed in and not worth the money. Oh, by the way.... I was checking the place out before I committed to buying a Starwood timeshare. Glad I did a little secret shopping. My business is going to Royal Sands Resort! Oe more thing, I was never able to connect to there "free" WiFi... Guess I got what I paid for on that deal! Close

We love the location of this resort - beach is great and shopping/restaurants are nearby.

A traveler

Travelocity.com

March 13, 2012

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All was perfect except for our last day the sink in our restroom was leaking, it took 6 calls to the front desk (each time the maintenance workers would come in, we would assume they repaired could come back to a flooded floor). At midnight on our ...Read more

This hotel made me feel welcome

A traveler

Travelocity.com

March 6, 2012

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This hotel made me feel welcome This hotel made me feel welcome

It was like Vegas on the beach

A traveler

Travelocity.com

February 13, 2012

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The rooms were very very nice. But, try to take a shower or even brush your teeth--no cold water. According to the plumbers who stayed all day trying to fix the problem--fill the tub with water and then you can get cold water. The hotel did move us ...Read more

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Sheraton Cancun Resort and Towers

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User Reviews

Excellent!

Beautiful room, fabulous view!

The Westin Lagunamar is always a warm welcoming property

Awesome views and comfortable rooms

Nice place friendly people

Beautiful Hotel. Great location. Friendly. Clean.

I will not be returning to this resort

We love the location of this resort - beach is great and shopping/restaurants are nearby.

This hotel made me feel welcome

It was like Vegas on the beach

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Sheraton Cancun Resort and Towers

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Hotel Class:

Avg. User Rating:

User Reviews

Excellent!

Beautiful room, fabulous view!

The Westin Lagunamar is always a warm welcoming property

Awesome views and comfortable rooms

Nice place friendly people

Beautiful Hotel. Great location. Friendly. Clean.

I will not be returning to this resort

We love the location of this resort - beach is great and shopping/restaurants are nearby.

This hotel made me feel welcome

It was like Vegas on the beach

Compare Rates Across Websites