family fun, friendly staff,beautiful beach,great vacation

Member Rating 5 out of 5 by a traveler from on July 26, 2012

This hotel is undergoing a transition to become one of the HardRock hotels. They are working hard to make this transition the least disruptive as possible. It's supposed to be complete by 10/12. Very clean, good restaurants, hibachi grill is excellent as well as the steak house. Hallways are not airconditioned but the rooms and restaurants are comfortable. Store very privy, want $20 dollars for regular size sunscreen. Staff are very professional from the housekeepers to the spa. Spa is excellent. Kids club is for much younger kids though it says til 17. I would say its appropriate to age 8. Lots of entertainment. Overall, great place and we will definately come back.
Hard Rock Hotel Cancun
Blvd. Kukulcan Km 14.5
Quintana Roo, Cancun, 77500

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