Hard Rock Hotel Cancun

From $ -1 per night

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Blvd. Kukulcan Km 14.5, Quintana Roo, Cancun 77500

Editor's Note: This property was formerly the Cancun Palace.

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Travel Photo by IgoUgo member

User Reviews

Results 1-10of 92 Reviews


troubled hotel

A traveler

Travelocity.com

the cancun palace is a hazard . There are no safety nets in place for tourists.no a/c, broken water pipes, no fir alarms,ceilings falling down,only the main pool is open and it has a leak. this hotel should not be open. we tried to talk to ...Read more
BEWARE

A traveler

Travelocity.com

They will encourage you to by a time share with Palace Resorts ( Don't do it). In my case they changed their policy and will not honor my contract. The B.B.B has gotten involved. STAY AWAY.
Beware the "concrete" palace

A traveler

Travelocity.com

My boyfriend and I planned a trip to Mexico hoping to find a tropical escape. We were greatly disappointed. Like others have said the hotel was not ready to be open, and many of the amenities were not fully functional yet. There was no ambiance at ...Read more
Beware the "concrete" palace

A traveler

Travelocity.com

My boyfriend and I planned a trip to Mexico hoping to find a tropical escape. We were greatly disappointed. Like others have said the hotel was not ready to be open, and many of the amenities were not fully functional yet. There was no ambiance at ...Read more
This property is in transition

A traveler

Travelocity.com

We stayed at this resort in 2011 and liked it so much we booked again for Spring Break. However, this property is in transition with construction and some amenities like free shuttle service to other Palace Resorts and the lounge/game room area no ...Read more


"Romance for Two of Family Vacation" NOT SO MUCH - LOUD but Good for Partyers

A traveler

Travelocity.com

The staff was courteous and helpful (for the most part). The hotel is nicely decorated and you have great access to the ocean. BUT, if you are looking for a serene ocean experience, steer clear of this hotel and steer clear of Cancun. It's a party ...Read more
Wasn't Ready to Open Yet

A traveler

Travelocity.com

This hotel was not ready to open. Jacuzzis not ready, restaurant staff, while so polite and accomodating, still in training. Dangerous glass in bar, kept seeing people crash into it and trip up the stairs all week long! Towels in the rooms were a ...Read more
Long Way to Go

A traveler

Travelocity.com

The hotel was not really ready to open. Rooftop jacuccizs not ready, restaurants were small and choices limited. While staff was just wonderful, polite and obliging, it is not a smooth running operation yet. Many problems with room cleaning late in ...Read more
stay here next year

A traveler

Travelocity.com

Don't believe every review- this hotel reopened 2-14-07 after being under construction for 18 mos. This facility is not complete and is understaffed for the number of people that are there. The food is bland and the same everyday- nothing fancy but ...Read more
Long Way to Go

A traveler

Travelocity.com

The hotel was not really ready to open. Rooftop jacuccizs not ready, restaurants were small and choices limited. While staff was just wonderful, polite and obliging, it is not a smooth running operation yet. Many problems with room cleaning late ...Read more