Sun Palace

Member Rating 2 out of 5 by cjwelty on July 19, 2005

Our experience was not a pleasant one as far as accommodations. Our unit was #TC108, which was on the first floor of this hotel down a long corridor. We were told it was a partial view of the ocean. When we arrived there, we opened the curtains to the balcony and we were facing a very run-down tennis court with no partial view of the ocean. The only way we could see the ocean was from the corner of the balcony. There was no privacy at all if the curtains were opened. The people on the tennis courts could see right into your room. We immediately called the front desk to find out that there were no other rooms available for 2 days, so we were stuck.

The room itself was nice and very clean, but when I booked this hotel, we were told that we would have a full ocean-view room, which was not the case. It seems that the hotel gives the RCI members rooms that are not as nice because we have a timeshare already. The people without a timeshare are offered the better rooms and then are pressured into going to their timeshare presentation at the Moon Palace. As this being our first experience in exchanging, we were a bit taken aback.

Sun Palace All-Inclusive
Cancun, Mexico, 77500

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