Best Things Nearby:
Beach, shopping, downtown Cancun
Best Things About the Resort:
Beach, very friendly and helpful staff, good food, nice clean rooms--cleaned and stocked daily, affordable gift shops, nice pool
We were very impressed with The Sun Palace! The Sun Palace is just the right size, not too big and not too small, very comfortable. The location was great, far enough away from downtown to be quiet and peaceful, but just a short bus ride away when you wanted to shop or party.
We really enjoyed the beach. It was very clean. There were a few large rocks along the water’s edge, which were nice to sit upon and added beauty to the beach. There were no rocks in the water. The water at the Sun Palace was a beautiful blue and was crystal clear. The waves did get a little rough at times, so if you wanted to swim, it was best to use the pool, but if you just wanted to get wet, play a little, and sunbathe, the beach was the best. The bar staff even came down to the beach to get drink orders!
The staff was very helpful and friendly. They recommended things for us to do and made our stay so enjoyable. If we wanted anything, it was there. If we had a question, it was answered. Service was truly their main goal, and they achieved it! Our room was very nice and clean, with a beautiful view and large jacuzzi tub. There was a small fridge in the room for drinks and a liquor cabinet, well stocked. Our room was cleaned daily and restocked with plenty of towels and toiletries. The housekeeper made animal figures out of towels, turned down our bed at night, left chocolates on the pillows, and left nice notes. We felt like stars or royalty!
We were very pleased with the restaurants - there were three or four open each day, with additional bars and snack areas. The food was very good, and the menus changed slightly each day. Again, the waitstaff was excellent, especially the breakfast staff. The buffets were huge, with a good variety to please any taste. We ate almost every meal at the resort, with the exception of when we were on a day trip and could not. We ate once at the Moon Palace.
We visited the flea markets and shops, but ended up buying most of our gifts and souvenirs at the hotel gift shops! Their prices there were the best, as well as the quality, and they wrapped our items very securely in bubble wrap for the ride home.
We visited other resorts while in Cancun, some larger, some closer to downtown, and can honestly say that we like the Sun Palace the best and will stay there again if we return and have recommended it to our friends. We were very pleased with our stay, our tours, and the all-inclusive way to vacation. Although tips were said to be included in the all inclusive fee, we tipped because we felt that they went above and beyond in their service! We definitely recommend this resort!
- Unit Type: Studio
- Activities: Excellent
- Amenities: Excellent
- Unit Satisfaction: Excellent
- Family Friendliness: Excellent
- Service: Excellent