Gran Caribe Real All-Inclusive
- luuckythree
- First Reviewer
- 3 out of 5
- Avg. Member Rating
- 46
- Reviews
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6
- Photos
Never again...
- July 5, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
My husband and I took our son, my niece and her boyfriend to Cancun for my niece's graduation from high school. When we first arrived we were told they had overbooked, so, they would put us at the Parnassus overnight then upgrade us the next day to VIP status with a room overlooking the ocean. We were okay with how they handled this, never stay at the Parnassus though, it is not very clean and the ocean has huge rocks in it; breakfast was great there though. Back to the Gran Caribe - the room they put us in did have a nice view and was very clean as was the hotel. My main complaint is the food, it is the same thing every day... They are big on hamburgers and pizza there as well. Who goes to Mexico to eat hamburgers and pizza every day? Add other items in too, or change it up. My son requested a hamburger one night right before the restaurant closed, they told him they were out, then a staff member walked by carrying a hamburger, my husband complained and they did then bring my son a hamburger. On to the beach, which was very small and seemed to wash away with the tide every night as they were continually pulling sand in from the ocean everyday to refill their beach. The water had seaweed in it everyday, which was frustrating and pretty gross to try and wash out of your hair every day. You can stay at the beach for 3-4 hours and maybe see the waiter/waitress 2 times, it was easier to go get drinks yourself. Basically, the hotel is nice but, the staff, food and ocean leave a lot to be desired. This was our 5th and final trip to Cancun!
BEACH UNDER CONSTRUCTION - BAD FOOD
- May 5, 2008
- Rated 1 of 5 by
a traveler from Travelocity.com
The beach was under construction and could not be used. The food was terrible - i.e. No orange juice - only Tang! No bottled water. In room mini-bar was not cold - although the staff thought it was cold. Only 1 non-buffett restaurant - that restaurant was terrible. We have been to Cancun 12 times and this was the worst hotel we've stayed in. I will go back to Cancun but not to this hotel.
Clean & pretty hotel
- January 14, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
My husband and I stayed in a partial ocean view with balcony--very pretty and CLEAN. Hotel was exactly as advertised, except for the beach. This is a great hotel to stay at if you enjoy the sound of the ocean and waves crashing, but not if you want to actually swim in the ocean or hang out on a sandy beach. You will have to stay on the calmer north shore of Cancun to have that experience. However, there are plenty of lounge chairs by the pools and facing the ocean, vinyl beds, and hammocks to hang out on. We went in January, and the sun is obscured by buildings starting around 3:30, so it is best to catch your rays starting before noon. We did the all-inclusive. If food is going to be one of the highlights of your vacation, I don't recommend it. But for us it was nice, because we had activities outside the hotel to go to, and we could just eat at one of the buffets and run, without the hassle of figuring out where to eat. Food was pretty good flavor, although lukewarm and not much variety day to day. Enjoyed their sushi bar and omelettes made-to-order. We were never around during the limited times they took reservations for the Mexican restaraunt. The staff were all very friendly. The central pool was kind of loud during the day, because they have an activity director overseeing water volleyball, etc. with a microphone. Overall: clean, pretty, comfortable, great staff, ok food, good location to clubs/shopping, not good beach for swimming, kind of loud. Met my expectations.
play they do not understand english, take money very fast
- December 18, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
Was on 6th floor, no kids. the kids had the run of the adult only 6th floor and lounge. They played soccer, screaming, slamming doors,running hallways until 1;00AM -2:00 AM. iF YOU CALL ROOM SERVICE ,thay say thet don't speak english.Front desk avoids,ignors you or are just plain rude.this place should be closed, the flat screen tv( from 1970's- by the way there was none, worked only when it wanted. Don't call front desk,they don't know what you are saying.ALL THEY WANTED WAS MY MONEY AND NO SERVICE.The food was terrible, I would not recommend anyone going to this place, it is a total ripoff.They will not even respond to my letters or e-mails.
Beware sales pressure
- December 3, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
the first few hours were horrible. After we finally told them I was going to pass out from the heat, and lack of food and drink they finally set us free from the pressure to visit their sister resort next door to which they were selling time-shares. But they never admitted the gimmick. Once we got away from this it was a short wait till the room was ready. Rest of the staff there was great until the day of departure. Then the bell captain invaded our privacy and wanted a voucher before we could leave. We had previously paid for airport transfers thru online travel website and he had no business asking us a thing. We owed nothing and had returned our keys and bracelets.
Food was good, and the variety was nice. The reservations only restaurant disappointed us, however because the only time we could make a reservation was our last night there, at 9:00 PM.....we declined. Drinks were watered down. But they did provide bottles in the room! Pool was nice and always found a lounge chair there or on the beach.