The beach was under construction and could not be used. The food was terrible - i.e. No orange juice - only Tang! No bottled water. In room mini-bar was not cold - although the staff thought it was cold. Only 1 non-buffett restaurant - that restaurant was terrible. We have been to Cancun 12 times and this was the worst hotel we've stayed in. I will go back to Cancun but not to this hotel.

My husband and I stayed in a partial ocean view with balcony--very pretty and CLEAN. Hotel was exactly as advertised, except for the beach. This is a great hotel to stay at if you enjoy the sound of the ocean and waves crashing, but not if you want to actually swim in the ocean or hang out on a sandy beach. You will have to stay on the calmer north shore of Cancun to have that experience. However, there are plenty of lounge chairs by the pools and facing the ocean, vinyl beds, and hammocks to hang out on. We went in January, and the sun is obscured by buildings starting around 3:30, so it is best to catch your rays starting before noon. We did the all-inclusive. If food is going to be one of the highlights of your vacation, I don't recommend it. But for us it was nice, because we had activities outside the hotel to go to, and we could just eat at one of the buffets and run, without the hassle of figuring out where to eat. Food was pretty good flavor, although lukewarm and not much variety day to day. Enjoyed their sushi bar and omelettes made-to-order. We were never around during the limited times they took reservations for the Mexican restaraunt. The staff were all very friendly. The central pool was kind of loud during the day, because they have an activity director overseeing water volleyball, etc. with a microphone. Overall: clean, pretty, comfortable, great staff, ok food, good location to clubs/shopping, not good beach for swimming, kind of loud. Met my expectations.

I took a trip with 7 other family members. (all adults) We were there the week before Christmas 2007. I have been to Mexico several other times, and I was REALLY dissapointed with this resort. There were virtually no nightime activities. One evening there was karoke in the lobby bar, and just as it started to get fun, the people who worked at the resort shut it down because we were getting too roudy. All that was going on was singing, a little dancing. The food was awful, and I am not a picky eater. Everyone in our group insisted in going out to dinner most nights even though it was all inclusive because the food, the same thing every day for breakfast, lunch and dinner was so bad. The drinks were just fair, no top shelf alcohol, no fresh fruit or fruit juice in the drinks, just artifically flavored mixes. There was not even fresh juice at breakfast, just warm tang and milk. The pool area was fairly nice but the beach was VERY disappointing also. There was just a small sliver of sand, lots of rocks. I would NEVER recommed this resort to anyone. Also, there were a lot of people who stayed that week that got severe diarrhea that ate only at the resort.

Was on 6th floor, no kids. the kids had the run of the adult only 6th floor and lounge. They played soccer, screaming, slamming doors,running hallways until 1;00AM -2:00 AM. iF YOU CALL ROOM SERVICE ,thay say thet don't speak english.Front desk avoids,ignors you or are just plain rude.this place should be closed, the flat screen tv( from 1970's- by the way there was none, worked only when it wanted. Don't call front desk,they don't know what you are saying.ALL THEY WANTED WAS MY MONEY AND NO SERVICE.The food was terrible, I would not recommend anyone going to this place, it is a total ripoff.They will not even respond to my letters or e-mails.

the first few hours were horrible. After we finally told them I was going to pass out from the heat, and lack of food and drink they finally set us free from the pressure to visit their sister resort next door to which they were selling time-shares. But they never admitted the gimmick. Once we got away from this it was a short wait till the room was ready. Rest of the staff there was great until the day of departure. Then the bell captain invaded our privacy and wanted a voucher before we could leave. We had previously paid for airport transfers thru online travel website and he had no business asking us a thing. We owed nothing and had returned our keys and bracelets. Food was good, and the variety was nice. The reservations only restaurant disappointed us, however because the only time we could make a reservation was our last night there, at 9:00 PM.....we declined. Drinks were watered down. But they did provide bottles in the room! Pool was nice and always found a lounge chair there or on the beach.