Girls Getaway Weekend
- November 3, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
My two best friends and I were looking for a place to stay in Chicago. This was the first time we had ever been. Swissotel was wonderful. It was convenient to everything, Navy Pier, Magnificent Mile, Millenium Park, John Hancock tower. The staff could not have been nicer, the concierge suggested restaurants for us, since we had never been to Chicago. The front desk was quick, efficient and made our stay very enjoyable. The views were amazing. The entire staff is dedicated to customer service, and every one of them exceeded our expectations. When we had first checked in we had a mix up with the type of room that we had booked. I thought I had booked a room with 2 queen beds, when in fact all they have are double beds. The Director of Front Office operations fixed it immediately, and we ended up with a wonderful suite with a view of Millenium Park. We had a great time, and will most certainly be back! They do offer an airport shuttle to O'Hare, which we found very helpful when we were flying out. There is a cost attached to this, as it is run by indepents and is not part of the hotel package. The cost varies on the number of people in your party, but was just as much, if not less than it would have costed to take a taxi. I would recommend this hotel to anyone traveling to this area. The hotel seemed to be very family friendly as well. The atmosphere was comfortable and accomodating to all types of travelers. The rooms were spotless, and the beds were comfortable.
room location
- September 18, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
Our room was on the back wall of the elevator shaft! It was very noisy with the elevator going up and down. It was particularly annoying after we turned off the TV. Our room was not made up until we had to call to have it done. It seems if you are staying over the room isn't made up until the afternoon shift comes to work. We also had to call two times to get the remote control for the TV fixed. (It needed new batteries.)
Otherwise, the hotel was great and the location is good. Anyone staying there in the next year will hear construction noise from the property going up beside the Swissotel.
Rainy trip to Chicago
- September 18, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The hotel was okay, not great. I felt they were lacking on the amenities. When I checked the hotel out on the internet it sounded as if they had quite a few amenities but I did not feel that way once I was actually there. Hotel staff was pretty nice. The location was a little too far from the hustle of the downtown life in my opinion. Of course, it rained 8 inches when we were there and did not get to see much.
Nice Hotel
- September 18, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The room was spacious and we had a great view. Very clean rooms. Just make sure you bring your own snacks so you are not tempted to get into the snack bar. We brought our own cooler with refreshments thankfully since the refrigerator in the room was only for the mini-bar and we could not use it.. If your not concerned about price this is a great hotel. The entire staff was very courteous. We found a great restaurant just down the street called Houlihans and found out that we could get there without walking through the pouring rain. There is an underground walkway which helped alot on the weekend we were there because it rained for 3 days. Close to navy Pier and many other attractions. Highly recommended.
Beautiful hotel a beautiful view and a great location!
- September 4, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
I love this hotel. We stayed there last year through a flight and hotel combo deal, which makes the hotel affordable. The fruit flavored water that they keep in the hotel lobby is free and so refreshing after walking all over Chicago. The front desk was courteous to every one as was the conserige. My only issue was that our hair dryer was broken, which you do not know until you wash your hair and attempt to use it, so my hair dryed before they brought us a working one which was a mess because we had theater tickets and I could not rewet it to deal with it in time.