Renaissance Chicago Hotel
- billmoy
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 14
- Reviews
-
7
- Photos
GREAT HOTEL!
- May 25, 2009
- Rated 5 of 5 by
a traveler from Travelocity.com
I enjoyed staying this hote for 2 nights. It was very clean, classy and relaxing. Especially, the bed was really comfortable. I will definitely choose this hotel again when I come back to Chicago.
Good location
- August 21, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The location is very convient. It's only 3 block to walk to Millennium Park. And CTA red line just located in back door of hotel. The hotel's staffs are very nice. We arrived there before 12:00pm, and they let us check in. And we also ask them to give us higher floor, they gave us too. We appreciate their help. And room is very clean and comfortable. We got best price in travelocity websit compare with other travel website. We will stay there again if we go to Chicago. Nice experience.
One of the best overall properies in Chicago, period
- June 11, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
I am a "road warrior" Platinum Member of Marriott and Diamond Member of Hyatt. This property won as the best city Renaissance in the country for 2007. The location is the best in Chicago. The views of the river, Trump tower, and Wrigley Building are fabulous. The rooms are old elegant with great beds, writing desks and bathrooms that have first class amenities including high end make up mirrors, separate showers and tubs. They even will shine your shoes in minutes, delivered in a beautiful metal basket with tissue, for free 24 hours a day. The work out area is top of the line with sauna and steam. The indoor pool with skylight over the pool is my favorite anywhere I travel. I find the service overall comparable to the Park Hyatt or other 4 and 5 star properties. I have stayed here at least 15 times over the last 3 years. It is quite simply my #1 choice to stay in Chicago, period.
Very Bad Service
- November 23, 2007
- Rated 1 of 5 by
a traveler from Travelocity.com
My husband and I had a very upsetting experience at your hotel today. I booked a room for my husband and me to celebrate his birthday and was told that my room would include a hot tub and separate shower as well as Champaign and Strawberries. When we entered the room, not only did we not have the hot tub and separate shower, we didn't have the champagne or strawberries either. I contacted the front desk to complain and was told they would upgrade my room for no extra charge, but when I entered the new room I found that, while the room had a separate shower, it still didn't have a hot tub. I traveled 2 hours for this hotel stay, and not to mention I planned this night for my husband?s birthday, which was ruined. This hotel was chosen because I was told that it had a hot tub and separate shower. When I called the front desk and reservations I was told multiple times that it was nothing they could do for me. I was treated very poorly by reservations and as far as the front desk; they acted like the only people that could help me was reservations which reservations told me that was not the case. So not only did I not get the room I was promised, I wasted 2 hours on the phone going back and forth from the front desk to reservations. Unfortunately, due to the situation and the way we were being treated, I ended up cancelling my reservations and headed back home for another 2 hour ride.
NOT a Four-Star hotel!!!
- July 31, 2007
- Rated 3 of 5 by
a traveler from Travelocity.com
Was TERRIBLY disappointed! We stay at 4-star properties all the time, and this is definitely NOT comparable. Scratchy towels in bathroom. Room was TINY. Water pressure in shower was a dribble. Housekeeping was awful. Concierge was USELESS for even basic questions. Room service was painfully slow & then left items off of our "package" breakfast that we picked from their menu. Shower is in same room as toilet & sink like a cheap motel. Front desk was very understaffed. Maps at concierge were black & white copies from a copy machine & small print does not copy well. When trying to call room service, line rang & rang, then transferred to hotel operator, who transferred us back to room service where it rang & rang again, and then disconnected me. I called back, and after 6 or 7 rings, they finally picked up--but food was delivered after 45 minutes, despite hotel's "25 minutes" policy.
On the plus side however, the bell desk & doormen were top-notch with baggage storage, hailing cabs, opening doors, etc.
If you are looking for excellent service and have 4-star expectations, this is NOT the place to stay. If you are looking for an adequate experience in Chicago, this is a great location on the river.