- Kathy
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 12
- Reviews
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1
- Photo
Great Staff, Great Conference Space, But Long in the Tooth!
- April 22, 2009
- Rated 3 of 5 by
a traveler from Travelocity.com
This hotel had some of the nicest staff I've ever met... which is good, because with a hotel this old they need them. The rooms are tiny - double beds, and could use renovating badly. The hotel itself is laid out in an intersting configuration more reminiscent with a motel (the wings are three story around extremely large courtyards). This makes dragging your bags down long corridors, around corners to yet more long corridors a bit of a chore. It would have been nice if they offered bag service, or even warned you of the trek. In my case it was worsened by the fact I changed rooms 3 times.... yes, I know what that sounds like - but as a solo female traveler, the first ground floor room had outside access via a sliding glass door that was quite old. It didn't feel secure so I asked for another room (after dragging my bag all the way back to the front desk. The next room (again, just as far out) was filled with overpowering odors of must and cleaner... I waivered but since I was there for three nights I left my bag and went back to the front desk. This time I asked the bellman to show me the third room which was quite nice - clean, safe still tiny - and had the bellman move my bag to the final room. Beyond that the age of the rooms - the quality of the beds and ammenities were on par with other Marriot properties. Free wifi access is available in the lobby with plenty of plugs... the hotel food was rather mediocre but a quick trip one stop closer to OHare brings you to plenty of good restaurants.
Little disapointed
- October 18, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
On my second night I found that the room was not very clean (it was obvius that was not vacum since there was some paper wraps and toothpick o the floor) and the bed looks like it was made in a hurry, it did looks like the maid just trow the sheets on the bed and left.
I have use Marriott many times, within USA and in South America and this is the first time that I was a little disapointed.
Surprise parking fee!
- October 9, 2008
- Rated 3 of 5 by
a traveler from Travelocity.com
The staffers were great, but we were shocked to arrive and learn about a mandatory $22 per night parking cost. Since I booked flight/hotel/rental car through the site, I wasn't expecting a surprise extra charge to actually use the rental car! A CSR told me he'd refund the cost, and I encouraged him to indicate the charge on the booking page. I would have stayed anywhere else with free parking for that price. The hotel itself was OK, a bit on the older side, but when we had a bad drain in room 1 and a bad bed in room 2, the staff upgraded us to room three for our third night, which went a long way toward doing business again with the company.
Definitely would stay again...
- August 16, 2008
- Rated 5 of 5 by
a traveler from Travelocity.com
Comfort of Bed and cleanliness met my needs. Happy to note that transit system is within walking distance. Should be about a 45 minute ride into the city. With Construction, there was a detour with a bus shuttle and I found that to be a bit frustrating. Same line that runs to O'Hare. I would have hoped that adding room service as incidentals to my tab would have been a lot smoother. Not me having to place a call. There is a grocery store near by just off the exit across the street. Shuttle service to airport was excellent. I find comfort in taking my own cleaning wipes and wipe down the remote control, door knobs, and old those small details that might be missed daily by housekeeping. Maybe bring some plastic cups because all there were was glassware.
Nice Place
- June 16, 2008
- Rated 4 of 5 by
a traveler from Travelocity.com
The hotel runs an airport shuttle, which was very cool, since I arrived at O'Hare several hours behind scheduled. It runs about every 15 minutes best I could tell.
The Front Desk staff that assisted my check in (and that of my colleagues) was very helpful and accomodating.
The rooms were nicely furnished, and the room and bathroom had a very clean appearance. The hotel is very close to an EL-train station (at the end of the parking lot) so I could get to downtown Chi-town in about 30 minutes or so.
The mini-mart in the lobby was also nice, and well stocked and considering the location the prices were reasonable. The sports bar/grill in the hotel was decent, and the brunch in the Tiki Lounge room was great.
My only criticism is that the high speed internet service was something like $12/day. Not that this is a lot of money, but the fact I have stayed at hotels that offer this for free, and are not as nice as this hotel.
Overall, I would stay here again.