Diamond Palace Hotel Casino

From $ -1 per night

Avg. User Rating:


55 CONDADO AVENUE, San Juan, Puerto Rico
787-721-0810
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User Reviews

Results 1-10of 15 Reviews


RIDICULOUS

A traveler

Travelocity.com

I don't mean to sound mean, but this hotel was very nasty, stink, dirty and defeated one's purpose of a vacation stay. I really would not suggest that anyone stay at this hotel.
HORRID

A traveler

Travelocity.com

This hotel, if you can call it that, should have been torn down years ago! The power went out at 6am! There was a strike at 6:30am that woke up the guest. Plus the doors on our floor opened and slammed shut all night til 4am! The guests and staff ...Read more
Stay somewhere else...don't go cheap in San Juan.

A traveler

Travelocity.com

Dirty Hotel...smells like urine. The casino is not fun or clean. Good location in Condado but pay more to stay somewhere else. You will be glad you did.
What did I get myself into

A traveler

Travelocity.com

First of all the customer service is horriable, the pool was green green green the entire stay, the hotel employee were on strike and were protesting early in the am hours I called the front desk and asked if this was the wake up call that we did ...Read more
PAY THE EXTRA - IT WILL BE WORTH IT

A traveler

Travelocity.com

(not)pay the extra $- it will be worth it. Beds are hard as a board, get ready to see some roaches. You hear every door slam which will scare you at first and wake you. Elevators are slow as you can't imagine, so is the check in process. The ...Read more


A Palace it is not

A traveler

Travelocity.com

Proceed to the "underly helpful" hotel staff, that could care less that you are paying them to stay in the hotel. Then lets catch the very slow, very house of terror elevator. Then arrive at your room and look at the hotel room the looks nothing ...Read more
I would rather sleep in my Car!

A traveler

Travelocity.com

This place was horrible! first the check in time isn't till 3pm! The room had a moldy smell to it! even candles wouldn't take it out. Then we had roaches! we requested clean towels and they never came...The front desk wasn't helpful at all or ...Read more
Never Ever

A traveler

Travelocity.com

Someone else made the arrangements - If I were able I would have left immediately. Broken bed frame, mold, rusted balcony door, a casino where half the slot machines were broken. Bingo games for locals and a horse book in alobby which smelled of ...Read more
A Palace it is not

A traveler

Travelocity.com

Proceed to the ""underly helpful"" hotel staff, that could care less that you are paying them to stay in the hotel. Then lets catch the very slow, very house of terror elevator. Then arrive at your room and look at the hotel room the looks ...Read more
Unpleasant Experience

A traveler

Travelocity.com

Stayed at hotel for one night would not recommend hotel front desk were rude and unhelpful, roaches in the bathroom, be aware there is a charge for the parking eventhough we were told free of charge. No Hot water. Will not recommend