Gray Line New York Sightseeing
- Mary525
- First Reviewer
- 4 out of 5
- Avg. Member Rating
- 19
- Reviews
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20
- Photos
Save your Money and Skip Gray Line Bus Tour
- June 8, 2009
- Rated 1 of 5 by
Travel2Fun from Fletcher, North Carolina
Save your money and skip the NYC Gray Line tour. It was terrible! We have always used the subway or taxis in NYC, but we visited with our children in late May and thought the kids would enjoy the tour. The buses were not AC, or at least they would not turn it on. Most of the time, the top deck was full and you had to sit downstairs. Seriously, people were fainting from the heat downstairs. It was horrible. You practically had to hop of at every stop just to cool down. We called the bus the "Red Inferno". We had upgraded to a 72-hour pass before riding the bus but after the first day, we either walked, used the subway or took a taxi. Also, the guides were annoying and much like a recording. They all said the exact same things and constantly asked for tips. Commute times were very long and often required that you stand and ride until enough people got off several stops later. Needless to say that many unhappy, hot and grumpy people on board a bus standing shoulder to shoulder makes for a less than happy experience.
Red Jacket Robbers
- February 17, 2009
- Rated 1 of 5 by
Jeanine50 from Amsterdam, Netherlands
The Gray Line ticket-sellers on the hop-on places abuse your creditcard faking a technical faillure of the cardreader/paying machine, asking for cash instead and handing you a - not completed - cashstrip!
After a while you'll check your cc-account and see that the trick very well worked, 3 times credited!!!
The Main-office asks for the original evidence-bills, and never answers in word or payment
Bad Company Bad Employees
Do Not Waste Your Money on Gray Line
- August 15, 2008
- Rated 1 of 5 by
Lvnea from Tyler, Texas
I took the Grayline Tour NYC on last Thursday, August 7. We waited in line for the green line tour for over an hour and a half. The tour took over 3 hours and didn't go within sight of Ellis Island or Statue of Liberty, something which we wanted to see on the tour and thought from your description was a sight to see. Your description was not really accurate. Also, you described it as being able to hop on and off of the bus. We never had time. At the end of the tour we decided to ride to the Macy's stop to "hop off." We were forced to wait for more than 1/2 of an hour for another tour guide to decide to show up. So our 2.5 hour tour with no waiting and no standing in lines took us almost 5.5 hours! And the waiting and standing in lines is in the heat and the sun! That is absolutely not what they advertise! In fact they claim no wait time. HA! There was waiting for buses to show up, personal to come to work, etc. Plus, you have to go 1-3 blocks (NYC blocks) from where you pick up the tickets to the place to stand in line for 1.5 hours and longer to get on a bus. UGH.
You saw many things like the World Trade Center from several blocks away ONLY. Not driving past it. We drove past the "naked Cowboy" too but weren't allowed to look as it would require standing up and we weren't able to do that either. After shopping for only 30 min we had to leave and didn't have time to wait another 3 hours for the "tour" to get to the end area to take a train back to where we were staying in CT. It was hot, it was horrible, there was always waiting, we didn't get to see many of the things which we took your tour for, and we paid you $90 for it. I will NEVER recommend this tour company to anyone else. The bus driver and another person who was traveling downstairs for your company were both saying that the delays were normal and happened all the time! Give me a break. They are lying to their customers about the tour and the service.
Zero Customer Service
- August 10, 2008
- Rated 1 of 5 by
BusyTraveler from Anaheim, California
First day, the bus broke down. We sat on the bus over 45 minutes before being told the bus was not running (they had even continued to let people on knowing the bus wasn’t running). We were kicked-off and left to find a bus on our own. NO ONE made sure we were placed on another bus. Buses continued to drive off without us, not even full. I spoke with a field supervisor at the pick up who completely ignored me and didn’t care or try to get us on another bus. After an hour and half I found a cab to take my 8 yr old son & to our hotel. $20 cab fare later, tired, hungry, & dehydrated my 8yr old & I finally felt safe back at our hotel (no thanks to Gray Line). I called Gray Line, left my complaint and NO ONE ever called me. What terrible service. My first day alone with my 8yr old son in a strange city, I did not feel as though I was safe and that the company cared about the well-being of its passengers.
Don't Bother with Gray Line
- July 27, 2008
- Rated 1 of 5 by
moid2010 from marin, California
We purchased the 2-day pass, expecting to do the 'hop-on', 'hop-off' thing, see NY and visit its landmarks. Unfortunately things didn't work out that way. It took forever to get anywhere on the tour bus (yeah, I expected this, after all it's New York City) but the waits to 'hop' back on were interminable. The first bus we boarded (after a 1 hr plus wait) broke down 30 minutes into the tour. On the last bus we took (a 40 minute wait), a double-decker, we had to sit downstairs -- no air conditioning and each window opened just a few miserly inches. It was 93 degrees outside and easily over 100 inside. On top of that, the tour guide provided WAY too much information about her personal life and interspersed her monologue with WAY too much political ideology. Overall, Gray Line was a good way to get a flavor of each of the different neighborhoods, but not a good way to get around and actually visit the various sights. We ultimately skipped day 2 on the Gray Line and took the subway to get around. Big waste of money.