Taj Palace Hotel Reviews and Photos, Delhi

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Never Again

December 15, 2008
Rated 2 of 5 by a traveler from Travelocity.com

This hotel needs to catch up to modern standards. A day before arrival I called from Paris just to make sure we were going to be picked up at the airport. I was told there was no record of my reservation! I was advised to contact the hotel directly and they (800 number) could not transfer me to the hotel desk, so I had to find a phone card and call the hotel.They finally found I did have a reservation. The room was without any view, there was no ventillation in the toilet and the washbasin kept getting blocked. No wired internet, there was no wire connection in the room! The WiFi cost $3 for an hour and didn't work, someone came to my room to check my computer and finally apologized that the bad connection was due to outside interference. The waiters are always dancing presence to get tips to the point that you feel like shouting 'leave me alone'. I was attending a conference and the meals were included. I asked for diet soda and was told only simple water was available and soda was not included in the price! I called the event manager and on seeing that i was sitting with the ex president of the conference, he apologized and I finally got a warm diet pepsi! On my last day I was told at the 11th hour that transport was not included, I really burst and told them if they thought I couldn't afford a taxi they were mistaken. In this hotel they specialize in offering deluge of apologies and hastily they arranged for a hotel car. In short: I will NEVER stay there again.

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Try someplace else

December 23, 2007
Rated 3 of 5 by a traveler from Travelocity.com

Stayed there on a business trip in December 2007. Two nights in a small room on the club floor ended up costing about $1,000 US by the time you add in fees. The hotel is beautiful, well located and the staff cannot be friendlier. My main issue-while working on the computer at 1:30 in the morning, a great big rat wondered around my room, and then scurried off into the bathroom. Despite the recent Disney film, I don?t think this rat understood humans and was a great cook. This was on the 7th floor where there is food service, and if there is one rat, there are more. The hotel staff was very good about changing rooms, but no explanation or apology. It apparently did not surprise them that in their 5 star hotel that rats were wondering around. I can understand that even in the best hotels something can go wrong. Even at that price, I am not expecting perfection. The problem I have is that I e-mailed the hotel the day I left as well as two people in the central Taj offices in India and received absolutely no response or acknowledgment of my concern. Just from a health perspective, it was disturbing knowing there are rats on the 7th floor and that I ate in the Club room. I would think that a hotel that cares about their reputation would at least respond to a concern about rats in their hotel rooms. Being stonewalled about a health issues like this suggests that travels may want consider other hotels and other chains. I can't imagine any other major hotel chain not at least responding.

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Taj Palace

May 17, 2005
Rated 4 of 5 by husain from new delhi, India

This is one of Delhi's well-known hotels, in operation for a pretty long time now. The hotel has over 450 rooms/suites, including two presidential suites, and some suites have their own private gardens.

Directions:
The hotel is located in the Dhaula Kuan area, not far from the Maurya Sheraton hotel and not too far from the airport.

From journal finding your feet in new delhi

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Taj Palace

January 27, 2004
Rated 5 of 5 by lisalund from Dallas, Texas

Very popular with business travelers and European/US tourists. The staff at the Taj will go out of their way to take care of your every last need. They will even assist you in booking train/plane tickets.

The hotel makes a grand entrance. Outside, valets dressed in Moghal costumes will greet you at the foot of the marble staircases. The inside is an even grander marble palace with an off-key string quartet playing Mozart and other standards.

The rooms are very comfortable and nicely decorated in rich tones. The hotel has its own water filtration so you can brush your teeth to your heart's content. If your jet lag is kicking in, there's 24-hour room service and plenty of cable TV options.

The hotel has four restaurants. Cafe Fontana is open 24 hours a day and offers many options on its menu. Masala Art is an upscale Indian restaurant where you can watch chefs prepare your food. Tea House of the August Moon has Chinese food and a pond running through the restaurant. Orient Express offers upscale continental cuisine.

There's also a nice pool and a spa offering massages, hair cuts, etc. The gift shop downstairs is a bit pricey; however, you can always grab postcards, books or snacks.

Check out the Taj Palace Delhi website.

From journal Quick trip to India