Knowledge and Expertise with Other Travelers
- August 24, 2009
- Rated 1 of 5 by
denniskon from KL, Malaysia
BAD SERVICES- RAIN FOREST B&B ,KL
POOR Hotel management treatment of guests is unbelievably......
Upon check in- 2pm, August 17'2009 to RAIN FOREST BED & BREAKFAST, KL- MALAYSIA.
Front Desk A (FD-A) told me that dome sharing room are "FULL" : " NOT AVALABLE " . Single room for Rm 105.00 nett is available.
Due to long stay of 10 days , I've prefer of dome sharing room for only Rm 35.00.After 20 minute FD-A mention that dome are available now?! But they are only CASH term; I need to pay daily deposit of Rm 35.00.
When I step in to dome that is 2 available beds?!
On 1pm,August 18'- I come down to front desk to paid a deposit but no invoice has issued by FD-B. I had confirmed with FD-B that I'll check out a week from now- August 25'2009. FD-B confirmed told me that " OKAY, NO PROBLEMS " than deposit RM 35.00 I've to pay daily as FD-A and FD-B are agreed.
On 2.30pm, August 20'- I wake up by someone knocking my room door and shouting "CHECK OUT TIME" I was confirmed my check out are on August 25' That are another 5 days, but FD- B was standing in front of my door arguing
" NO"
" NO,NO"
" NO, my Boss ask u to leave because u didn’t pay till August 25’2009?!
" I’ve RSVP till August 25’2009"
" NO, but U didn’t pay!
" NO, My BOSS want U to leave now!
and he chase me away and pack up my stuffs and leave asap.
I was really frustrated as it was not convenient to move. When I come down to FD no one was there, I've step in to dining hall, a lady officer mention that FD no record that I'll check out by August 25'.I than repeatedly asked to speak to the hotel FD-B that had told me. After 45minute going through 3 level of management are repeatedly asking mention that "NO".
Finally the Manager, I was explained again who I had talked to and what he had told me. She has offered to upgrade me to single room but Rm 100.00 per night: they can switch me to others room as I need to pay another 20US extra daily.
FD- B step in to the counter and I mention that why he not RSVP till August 25' and why he lying to about what I had been told. He just walks away with bad attitude.
Finally, by this time I was extremely upset.... I just decided not to continue my stay at RAIN FOREST. I CANNOT recommend that anyone stay here because of incredibly poor way I was treated by the hotel management.
Travelers: Knowledge and expertise with other travelers in order to help them make informed decisions when selecting hotels for their next trip.
Rainforest Bed and Breakfast
- August 17, 2006
- Rated 4 of 5 by
kylita from San Francisco, California
Really liked this hostel located in The Golden Triangle by the Istana Hotel. For two twin rooms with attached bathrooms, we paid about $14/pp/night. This was well worth it as the cost also included a free simple breakfast in the morning, made up of tea, coffee, toast and fresh fruit. The hostel is run by a family and is very unique as it has plants/trees growing on the roof. The front desk is run by a mother and her sons and they are very keen to help you out. They even brought our luggage up 3 flights of stairs when we first arrived! The location of the hostel is also very good, located in walking distance of the Petronas Twin Towers and the KL Menara Tower. The hostel does not have an official website so we booked through hostels.com after reading good reviews about the place. The rooms were quite spacious, clean, and nicely air-conditioned. Would definitely not hesitate to stay there again as it was well worth the money! Helpful hint: the hostel did not seem to be well known by cab drivers. So if taking a taxi, just the driver to drop you off at the Istana Hotel and then walk a few blocks from there.
From journal Asia- Budget Style: Kuala Lumpur (1.5 days)