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One of my most unpleasant hotel/motel experience in my life of the trip. We arrived there about 3:30pm, took us about an hour to get to my turn at front desk(there were about 3 people ahead of my party, check In process very very slow, literally, front desk man running back and forth to see if room was ready) And finding out that my reserved room will be ready in 45 min. So we wait around at the lobby and after 45 minutes later, still room wasn't not ready. At the point we were like what the heck. So we decided to go have a dinner and told front desk man, we'll be back about an hour, make sure the room is ready by then. After dinner we came back around 6:30, room still wasn't ready. And I ask to talk to manager and of course manager is not aviailble..... We ended up staying at the Shilo few blocks away. Terrible, terrible, terrible.
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