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Hilton Knoxville Reviews

501 W CHURCH ST, Knoxville, Tennessee 37902
  • #3 most popular
    Knoxville hotel
  • Avg. User Rating:
    4 out of 5 stars
  • Hotel Class:
    4 out of 5 stars

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  • LOVED!!! Hilton -- would definitely recommend!

  • 5 out of 5 stars
     A traveler from Travelocity.com
  • April 28, 2009
Quote: The hotel was very comfortable and clean...staff was extremely helpful and friendly during our stay, whether we needed advice about Knoxville or a few extra towels. The breakfast buffet was a very nice perk - it had everything we could have imagined and was always fully prepared. Great location on Church Street to most everything downtown. Would definitely stay again and recommend.

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  • Not the Best Hilton, but Adequate for the Money

  • 3 out of 5 stars
     A traveler from Travelocity.com
  • February 22, 2009
Quote: Stayed four nights. First room was next to the elevator which was very noisy all night. The front desk gladly switched me the following day to much better location, for which I was very appreciative. The thermostat's battery was dead, but they sent someone right away to fix it. The bed was very comfortable. The fitness center is very well equipped for a hotel. The staff was very courteous, and the restaurants and bars were very good. There is even a Starbucks in the lobby which is nice. The main problem is that this particular Hilton is a bit outdated. Single pane windows allow all street noise in, even idling trucks and buses. Also, the doors are not insulated at all, and have very strong springs that slam the doors shut. You hear slamming doors up and down the hallway at all times of the day and night, especially when the maids start morning cleaning -- it's nonstop door slamming -- not good for sleeping in, especially if you are a light sleeper. The hotel is showing its age and really needs some updating, especially if it is going to carry the Hilton brand name.

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  • Good value

  • 5 out of 5 stars
     A traveler from Travelocity.com
  • November 29, 2008
Quote: I was very well impressed with this hotel. The room was very well done and comfortable, although you may have to request a foam pillow for better comfort. There is a Starbuck's there in the hotel, and the breakfast buffet was actually one of the best I have ever had. Good location for the downtown and UT area.

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  • Nice, but overpriced.

  • 4 out of 5 stars
     A traveler from Travelocity.com
  • October 30, 2008
Quote: We visited Knoxville for a football game. The hotel was about 1 mile from Neyland Stadium and not a bad walk--much better than fighting traffic. The hotel was clean and really nice, but a bit overpriced for what we got. Granted, we were there on an event weekend, so rates were higher, but with all the taxes (I believe it was about $ dollars worth) and the room rate, we shelled out over $ just for one night of accomodations, and no, this was was not a suite, just a standard room! So, the only reason I wouldn't give this hotel 5 stars is because of price.

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  • Bad experience two straight stays

  • 2 out of 5 stars
     A traveler from Travelocity.com
  • September 14, 2008
Quote: stayed here 5 total nights in 3 weeks on non business trip. 1st stay room was not ready at 8:15pm finally ready at 9:30pm. for our trouble they did give us access to concierge floor facilities. this past weekend the ice machine on our floor was broken, a parking garage gate were broken for two days in the down position. there where no handicap spaces (which i need at this time)available due to non handicap cars filling the spaces and nothing was done. this was a football weekend and we had drunks trying to get into our room by mistake believe it or not twice. one time screaming at our door thinking their party was on the inside and ramming the door to break it down. we will be inknoxville 7 or 8 more times before end of the year and i will not stay there again if i can help it. quite honestly the hotel on the weekend appears to be run young adults(under 30) who dont really know how to resolve issues or are afraid to take action. on a positive side since there isnt much going on in downtown area at night we ate in the resturant and it was excellent

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