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Written by Peggy Heinrichs on 09 Aug, 2010
My stay was a nightmare. We get there and the door to the office is locked and the young man just ignored our knocking my husband then yelled at him that we needed a room he then came and let us in. Then as we…Read More
My stay was a nightmare. We get there and the door to the office is locked and the young man just ignored our knocking my husband then yelled at him that we needed a room he then came and let us in. Then as we were going to our room I tripped going up the stairway do to a metal strip catching the tip of my shoe. I was bleeding at my elbow and my shoulder and elbow were brused and not able to straighten out. I go to the office and the young man was not responsive to what to do so he called for the lifegard at the pool to come over. He shows up and tries to move my arm and I told him it hurt to much to move it. He then looks at my bleeding elbow and states he is first aide trained and picks up a paper napkin and applies it to my elbow and tells me it is just a contusion and not to worry. He tells me the first aide kit is locked up and he doesnt have a key for it but I will be alright. I am 57year old woman who knows you just dont take a fall like that so casual. I come home to my doctor after seeing the OR in Carlsbad and I am told my cuff in my shoulder will take up to 4 months to heal. The room didnt have one plug in that worked and the tub had no hot water. We only had two light bulbs that worked. So my advice is to take the trip back to Carsbad and get a room there we wish we did. Close