Written by Linda82 on 02 Jul, 2007
I enjoyed every minute of Jamaica. Upon arrival in a somewhat hot unconditioned airport, it already set the mood for my trip. Within five minutes of picking up baggage and finding our hotel shuttle bus (although we had more than enough offers for a taxi),…Read More
I enjoyed every minute of Jamaica. Upon arrival in a somewhat hot unconditioned airport, it already set the mood for my trip. Within five minutes of picking up baggage and finding our hotel shuttle bus (although we had more than enough offers for a taxi), we found someone (actually we had been approached by two people already) whom offered to sell us some grass. Who could pass? Happens that person was our shuttle driver. Hilariously with a shuttle full of people, he pulls over for a minute, does a pickup, and hands it over (quietly of course). It felt very free, although of course illegal. Theres a sense of chill in Jamaica.I wouldn't advise for it or against it. The last thing you want is trouble, however, if it feels right... We also traveled to Dunn's River Fall in Ochos Rios on a given day, unfortunately, I was terribly hung over at 9 in the morning, and puked on the bus the way there. Partly due to the fact that the driving was ridiculously scary—high speeds, rocky roads. I felt like I was on a roller coaster. The driver was kind enough to have me sit up front with him to avoid motion sickness. So, yes, watch for crazy driving, also Dunn's River was pretty ridiculous, and a waste of a day. It was like a shallow waterfall, and lots of markets selling the same things. It wasn't anything special however maybe a family would enjoy it. So, in short a lot of drinking and grass goes a long way. Jamaica is a must-go, I fell in love the moment I stepped on the island. The people are very relaxed, chill, it makes you take a step back and relax. Couple of tips:Always bargain well for a price and don't let the pressure to buy something come into play. A simple "no" is all that's needed. Otherwise relax, no worries, mon.Close
Written by RenaRF on 26 Nov, 2004
First, let me give you some background. My husband and I first visited Sandals Royal Caribbean in 1998 and returned in 2000. This was our third trip, just concluded (November 20 to November 24 2004). Let me start with the good so you…Read More
First, let me give you some background. My husband and I first visited Sandals Royal Caribbean in 1998 and returned in 2000. This was our third trip, just concluded (November 20 to November 24 2004).
Let me start with the good so you can have a bit of perspective as to our experience. Sandals Royal is a lovely resort-it's smaller than the other Sandals properties I have seen and by far quieter in terms of the clientele. The landscaping and exterior maintenance is breathtaking. You can easily go for a stroll through gardens and open spaces, and it's quite obvious that it is expertly maintained. The grounds were an A+.
We had an oceanfront concierge-service suite. The room was very well appointed as well and well cared for by the housekeeping staff. The floors were a beautiful with cool tile, the sitting area spacious and comfortable with a sisal rug, and the sleeping area was spacious as well with a hardwood, four-poster king-size bed. We also had a balcony, which had a surprising amount of room and a place to sit for breakfast and morning coffee. The room itself is an A+.
The tour/excursion desk was extremely accommodating and friendly, and the tours were spectacular (we did the snorkeling catamaran, the ride-and-swim horseback riding, and the canopy traverse tour). Getting off the resort is something we enjoyed, taking half-day excursions and leaving time to return and relax in the Jamaican sun. Tour arrangements also receive an A+.
The common areas of the resort are also quite nice, with understated and well-kept furnishings and touches. There are plenty of places to sit comfortably and relax. The exterior of the resort (in terms of painting and maintenance) are also very nice visually. On aesthetics, I give it an A-.
One neutral over which the resort has no control is the beach space itself-this resort does not have a long, deep beach. Rather, it has "scallops" of beaches. The beaches are kept reasonably clean, though you occasionally compete for space with sailboats and other water sports equipment. There are not enough beach chairs and many of the ones they have are so old and poorly maintained that they are flat-out uncomfortable. On both a practical and aesthetic basis, the beaches at Sandals Royal Caribbean get a C.
Now to the disappointments. As I mentioned, we have now been to this resort three times. We were happy to come back this past time and were looking forward to it. One of the things we enjoyed most on previous trips was the accommodating and friendly nature of the staff across the board. On our previous two trips, it was easy to have a conversation with a staff member that was completely engrossing. Every time you passed a member of the staff, they would greet you and inquire as to your enjoyment of the resort and stop and talk. You never had to initiate this contact. It was offered freely, and in a very genuine fashion. At no time previously did we feel the staff was "sucking up" to us. It was an invaluable and largely unquantifiable part of our experience. This was in short supply in our most recent visit. Don't get me wrong-the staff (for the most part) is not rude, but they seem, rather, to be in short supply and so unenthusiastic about working there that they simply don't engage and don't go out of their way. It's as though they have been beaten down, and it really impacted on the overall presence and atmosphere of the resort itself. Atmosphere, in this sense, gets a D.
My husband and I are not unreasonable guests-it doesn't take much to satisfy us. Repeatedly, however, we seemed to be being told what we couldn't do. I'll give a few examples. My husband's birthday was on our second day of the trip. One of the restaurants at the Royal and two at the Montego Bay Sandals require reservations; although we attempted to make them within two hours of our arrival, we couldn't get them on his birthday. We understand this, but no apologies or regrets were offered whatsoever. When we DID show up at the Regency Suites restaurant (no reservation required) on Sunday night, and we were told we would have a 25-minute wait to be seated for dinner. We could clearly see that there were plenty of open tables, but not enough staff to serve them. We were offered no apologies at all. When we indicated that we would go to the Courtyard for dinner, we were told (rather rudely) that my husband's shirt (a silk V-neck) would prevent our admittance. It didn't seem to matter that we were guests. Reservations and restaurant management get an F.
The front desk was really quite appalling. It is customary to tip non-Sandals employees (such as tour guides, tour drivers, etc.) when leaving the resort. For some reason my husband could never get change when he asked. They keep change at the front desk, but the personnel either didn't have a key or it wasn't open to make change or some other issue. We would expect, given that we are the guests, that they would find the key and not simply tell us we can't have something. The front desk staff gets an F.
A caveat before the next item: the concierge himself, upon check-in, was a very nice and polite, pleasant person. Concierge service, however, is a complete joke. We expected a few things: one, with concierge service, we would be able to go to one place to make reservations, book tours, have questions answered, etc. Not so. The concierge checks you in and takes you to your room, and the check-in is no faster than non-concierge service rooms. Concierge suites have a mini-bar and are entitled to 24-hour room service. The room-service menu was exceptionally limited (mostly pool bar food delivered cold). The mini-bar was fine, but I had to ask several times for it to be restocked. I tried to call the concierge desk at various points throughout our stay-we could NEVER get them to answer the phone. We always had to walk down and ask someone, just as though we had the regular-class service. We had to check out with the concierge, and the process was unremarkable. If you can avoid concierge service and its charge, skip it-it was a non-factor. Concierge service gets an F.
Dining was a mixed bag. The best food was at the seated dinners, and you're very smart if you stay with seafood; it's exceptionally fresh and I had two fabulous seafood meals while there. Avoid the beef and chicken, as it was totally unremarkable. Lunch was served buffet style and was quite good. The breakfast buffet was only okay; the fresh omelets were good, but the remainder was kind of cold and the availability of fresh fruit was limited. Stick with room-service breakfast delivery-less hassle and generally better. The three non-reservation restaurants for dinner were fine: the Pavillion, the Regency, and the Courtyard. Service was overall pretty good. The pool bar and finger food (burgers, jerk chicken, pizza, and fries) were disgusting and nearly inedible. Food, overall, gets a C.
This is NOT a resort to visit if you're looking for an active nightlife and games staff. I had very little interaction with the entertainment staff (by my choice). When I saw them they seemed quite pleasant, and as if they were trying, but there is virtually nothing going on entertainment-wise at this resort. I have no grade to give the entertainment as it was a non-factor for me. When we wanted an active and festive night, we went over to the Motego Bay Sandals-it was hopping.
Let me summarize by saying this: there are differences between five-star and three-star resorts for a reason. When it's bothersome is when you've paid five-star prices (four nights, round trip airfare for two from Baltimore to Jamaica was $3,000-not cheap) and receive three-star treatment. It's especially bothersome when previous visits had been five-star experiences. If I allowed myself to concentrate too heavily on the cost of our vacation with respect to the service received, I would go crazy.
We love Jamaica and will definitely return to the country-the people are lovely and interesting and the country itself is beautiful and intoxicating. But we will NOT return to Sandals. If we are going to pay Ritz-Carlton prices, we'll stay AT the Ritz next time. We were sorely disappointed and quite saddened at the degradation in service at Sandals Royal Caribbean.
Written by worldwind on 26 Feb, 2004
This resort had everything you could possibly want to do. There were activities happening all the time, so if you wanted to mingle and have fun with other guests, you could, or if you just wanted to lounge around the pool or the beach…Read More
This resort had everything you could possibly want to do. There were activities happening all the time, so if you wanted to mingle and have fun with other guests, you could, or if you just wanted to lounge around the pool or the beach that was available too. The swim-up bar was a blast; this is where most everyone hung out during the day. We actually heard quite a bit of fun being had there well after the sun went down. The grounds are well kept and very lush with color.
They offer all types of water sports, which are included in the Sandals price. We signed up for two snorkel trips, which were also part of the all-inclusive program, as well as scuba diving. There is enough to do, on the property that you would never have to leave the resort. We took an excursion (it cost additional money) called the Booze Cruise – this is a must do. We took a catamaran out to Jimmy Buffets Margaretville where we went down the fastest waterslide I have ever been on. What an adrenaline rush. There were also trampolines in the water. You spend enough time there that you can grab a bit to eat or just play in the water. After that, they take you snorkeling for about 30 or 45 more minutes. The best part of all is that ALL LADIES get a foot massage on the way back to the resort! Lots of FUN!
Written by kylebarber on 11 Dec, 2000
Easily my favorite activity while visiting Montego Bay, joining the organized horseback riding tour of the coastline and then ascending the steep hillside near our resort showed me a very different side of Jamaica. We made arrangements from the tour desk at our resort…Read More
Easily my favorite activity while visiting Montego Bay, joining the organized horseback riding tour of the coastline and then ascending the steep hillside near our resort showed me a very different side of Jamaica. We made arrangements from the tour desk at our resort (unfortunately I don't know the name of the horseback riding outfit they used), then were whisked off by van to a horse stable about ten minutes from the hotel. There we met with our guide, who said very little but looked us up and down and tried to figure out which horse would best suit our personalities. I guess he saw potential in me since I got the frisky one.
We began the trip heading down to the road and then marching along the water's edge. We took our horses into the surf and then the guide said we could all go swimming. Everyone looked confused as we were ready to go on a horseback ride, not swim. So, after asking us another three or four times (we got the idea he wanted us to go swimming so he could just rest on the beach) we led the horses on and up the hill across the highway.
At first the sights were largely uninteresting. Dry fields and small trees gave way, though, to more lush green grass and leafy trees as we went higher and higher. Soon the town below seemed very small and we had great views of the ocean all around us.
Near the highest elevation of our trip we stopped at a shack where a local woman was serving drinks and selling Jamaican crafts. Apparently the woman and our guide had a system going that kept up business, as we were stuck at this shack for a long, long time. We were all badgered into looking at the fine souvenirs and to have another cold drink.
Despite the unwanted pestering, I'd highly recommend this trip. You see a number of locals living on the hillside as you descend, challenging my ideas of daily life in Jamaica for the locals. The natural beauty that surrounds and the amazing views of the water below were a dramatic change of pace from the sun and swimming that monopolize life back at the resort.
Written by lharn on 13 Aug, 2005
We arrived at our destination worn out and disappointed. Our medical supplies did not make it through customs with us. We would be starting without them and sending members back to try and retrieve them soon.…Read More
We arrived at our destination worn out and disappointed. Our medical supplies did not make it through customs with us. We would be starting without them and sending members back to try and retrieve them soon.Close
Written by kristi1234 on 05 Aug, 2005
We found an excellent driver who gave us some great deals and took us all over the place for minimal cost! His name is Kingsley at (876) 535-6582. He was really cool, and he took us all the way to Ocho Rios and…Read More
We found an excellent driver who gave us some great deals and took us all over the place for minimal cost! His name is Kingsley at (876) 535-6582. He was really cool, and he took us all the way to Ocho Rios and stayed with us through the night because we wanted to check out the nightlife there (which turned out to be pretty crappy - but oh, well). I think we only paid him a little over $100 for the whole day - which wasn't bad split between three people. He's a really cool guy, though - you should call him for a "tour".Close
If you are on a budget (like we were), here's a little tip when arriving at the airport: don't let anyone carry your bags anywhere for you! We had a shuttle and activities arranged before showing up, and the woman who directed us to…Read More
If you are on a budget (like we were), here's a little tip when arriving at the airport: don't let anyone carry your bags anywhere for you! We had a shuttle and activities arranged before showing up, and the woman who directed us to our shuttle (airport ot hotel) told us to go ahead and give our luggage to some guy standing there, and he would take us to our shuttle - so of course we did; however, we each had to tip him separately to simply wheel our luggage out the door. It was a little ridiculous, and I didn't think he deserved a tip, but oh, well! Those guys at the airport seem like they prey on the fresh meat just getting off the plane who don't know where to go or what to do!Close
Written by Bradweber on 17 Feb, 2005
When you are on final approach to MoBay, you feel like you're going to land in the bay. The runway is right on the beach, and you can't see land until you just touch down. The airport looks like it came out of…Read More
When you are on final approach to MoBay, you feel like you're going to land in the bay. The runway is right on the beach, and you can't see land until you just touch down. The airport looks like it came out of a 1950s movie, complete with going down stairs outside on the tarmac when you get off your plane. Overall, it was stress-free but very strange and exciting, arriving and realizing you had just stepped into a diffrent world. Close
We went on a shopping trip downtown, and this included a tour of the area. This was a pretty safe trip, and they took you up on the hillside overlooking the bay. This is a must-do if you are in MoBay. …Read More
We went on a shopping trip downtown, and this included a tour of the area. This was a pretty safe trip, and they took you up on the hillside overlooking the bay. This is a must-do if you are in MoBay. Close