Riviera Maya Stories and Tips

Rooms at Valentin

Bedroom Photo, Playa del Carmen, Mexico

Upon check in, we were upgraded from a Junior Deluxe Suite overlooking the pool to a Golden Suite in the "Swim up" area, overlooking the lagoon. the rooms are large and beautifullly decorated and all have balconies with outdoor wicker-like chairs and a table.

The Golden Suites are 682 sq. ft. The living room has a small table and 2 chairs - convenient for room service. The sofa is rather stiff and hard and faces a large armoire conceling a TV and a CD/DVD player. Only one remote for two TV's - the other is in the sleeping area - a bit inconvenient. We hardly used the living area although it had a view of the pool and lagoon - It was a bit uncomfortable. The bedroom area is separated from this area with a dark wood and frosted glass divider, giving it an Asian feel - very lovely. The king bed is comfortable with lots of pillows, triple sheets with fair quality linens and it's covered with a white quilted pique coverlet. The dark brown runner at the foot of the bed pulls together the dark wood decor of the room. a desk with two lamps, free internet access and a large safe sized to fit a laptop is a nice touch.

The minibar is refilled daily with juices, beer and plenty of water - sic to eight bottles dailly. the double closet has an iron and irooning board, umbrella, wooden and padded hangers, extra pillows and blankets, a built in three drawer dresser and a few shelves and enough room to stowe your luggage.

The bathroom is special - Two wooden doors with frosted glass panels open to a very spacious, marble and granite area with double sinks, two person jacuzzi tub,lighted make-up mirror, large size shampoo, bath gel and lotion, a powerful hairdryer and robes and slippers. Two other beautiful etched frosted doors close off a toilet and bidet and the other encloses a huge tiled shower.

We had no prolems with A/C, water pressure or temperature, jacuzzi tub or TV reception as I'd read on forums prior to this vacation. Buildings 3 and 5 continue to be the source of most complaints. The A/C is set at 67 degrees - you have no control over it, but along with the overhead fan, we felt comfortable. Room towels however were an issue. Upon check in, everything was perfect - we had 4 towels of each type and 2 bath mats. From then on it varied - sometimes no washcloths, no bathmats and one day only on bath towel. We knew where the supply was so we went to the room at the end of the hall to get them......Not what you expect from a upscale resort.

The ice machine is not yet installed in Building 8 - yes, you can call for ice, but it is inconvenient and the wait is about 45 minutes. A concierge is assigned to each building, but during our stay one concierge serviced four buildings. Are they understaffed????

Turn down service is available each evening - done properly it is great!!! the spread turned down and loosely tied with the decorative runner - a cold bottle of water with a glass on each nightstand, fresh towels in th bathroom, candies on your pillow and dimmed lights for mood......Problem is......Although we called to request each evening it was done properly only twice. Not done at all on four evenings and another time clean towels were "strewn" on the tub - dirty ones let on the floor and no service in the bedroom. We even complained to the concierge and he assured us that we were on the list for turn down each evening.....

Lots of walking to be done in this resort - It's huge - long walks along curved landscaped walkways with piped in music along the way - very romantic. Motorized cart that carry 7 guests are scheduled to circle the resort every 15 minutes - doesn't work - do the math - there are only 4 carts for over 700 guests. It usually fills at the first stop. Another day there was only one driver available and he was delivering luggage. One evening at dinnertime all four batteries needed re-charging so......bring along comfy walking shoes.

Hopefully...in time...and sooner than later....these problems will be resolved. Valentin is a solid 4* mass market resort....not yet the 5* luxury that is claims to be. The good memories outweigh the bad......Enjoy at the right price.

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