At most resorts that you visit there are things that you love and other things that you'd like to see changed. We've been to Mayan Palace and the Grand Mayan a few times. Here's my personal opinion of the good, the bad and the ugly...
WHAT I LIKED:
The friendly Mexican people.
The cleanliness of the resort.
The lush foliage.
Lots of palapas, lounges, and more pool-beds each year.
The gift shop is better than any in Playa - it carries lovely gifts and clothing.
Pools are magnificent and clean - open late with great waiter service.
In-resort transportation is excellent and dependable. They even take you to the highway for cheap buses to Playa and Cancun.
Plenty of planned daytime activities for adults and children if you wish to take part.
Tramonto Restaurant and Bar are beautiful with nightly entertainment.
Playa del Carmen and 5th Avenue get better every year - pedestrian area has grown again this year.
For groceries - Mega, Chendraui, Sam's Club, and Wallmart allow you to enjoy most of what you are accustomed to in the states.
WHAT I MISSED:
No dimmers on lights.
No serving dishes or stem glasses - even the bell boys or front desk could not get us wine glasses.
The resort is too big already and just keeps on growing.
Most rooms have little or no ocean views.
Beach and ocean are still as rocky and full of coral as ever - will it ever get better. You must walk down the beach to enter the water.
Timeshare - still a big part of this resort but much less obtrusive than in the past - they no longer parade the would-be buyers around the pool and they have their own area for the complimentary breakfast.
Bug Spray - every night at 5pm - but it's better than the alternative - find a place to hide.
We continue to return as often as an exchange allows us to. It is a beautiful and well run resort with lots going for it.