The staff is very helpful and the facility is conveniently located, clean, and comfortable, with lots of on-site activities as well as good proximity to all the sights in the area, including Dollywood. Be aware, however, as we were not, that a "one-bedroom" unit consists of a unit with no porch or balcony - only the "one-bedroom deluxe" has this. As all of our timeshares that we own and trade into RCI include a porch/balcony, we expected a "like trade" and were unpleasantly surprised to find out that our porch consisted of the area right outside the front door, adjacent to the elevator. Because of being right across from the elevator, we did not feel comfortable even opening our windows! The television channel selection is good, and there are movies available for rentals in the lobby of the main building. The unit we were in did not have a DVD player, just a VCR, and the television in the bedroom was nearly microscopic by today's standards but usable. Overall, I would recommend the place, as the location is good, the facility is very comfortable, and the staff is friendly and courteous!