We're new to timeshares and this was our first trade. We typically stay at four- or five-star hotels and resorts and approached this one with reservation.
This resort is fantastic and rates 4.5 stars. The rooms are spacious and very comfortable, with bedding typically seen in better hotels. They provide daily maid service and room service if desired. Our two-bedroom/two-bath unit included a large balcony overlooking the pool and the ocean with sunset views. The grounds are lush and the pools were great for our family and kids. The only weakness to the accommodations is the lack of laundry facilities on the premises. The hotel will do your laundry, but at astronomical prices equal to US cities. Mexico is the land of cheap laundry and that was an inconvenience.
The staff is very friendly and accommodating. The management is clearly in charge and sets the bar for performance. Issues of service were quickly addressed and resolved. The salespeople for the timeshare are a bit of an annoyance and are focused on trapping you for a 90-minute presentation.
For the most part, the food was very good. They tried to vary it, but not enough to keep us from venturing into town to sample some of the fine eating establishments (we loved Pipi’s). We're not big drinkers, but appreciated the all-inclusive feature and made good use of the included Mexican, Chilean and Spanish wines at dinner, which also were quite good.
We highly recommend this resort and would consider a return stay in the future without any qualms.