Disappointed!
May 27, 2009
by
Reena Kumar from Sydney
I booked a secret hotel & got the Grace Hotel. Was very excited until I checked in - very unfriendly staff, got 2 separate beds. Could not join the beds either as there was a permanent table stuck in the middle. Did request an upgrade but nothing was done about it. Was told that when you book a secret hotel, you don't have a choice. Air-conditioning didn't work, rattled all night & kept switching off. The electric kettle was dusty & didn't work either. Will avoid staying there next time. I would rate it a 2.5 or 3 star!