Quote: We arrived at the Sofitel ready to check-in, and possibly receive an upgrade. We were greeted and later informed that they did not have a double room ready for us (this was at about 5:00pm). We were offered two complimentary drinks and some snacks while we were waiting for our room or to accept a king room with no wait. No problem for us, we had the drinks (which would have been $12 each for a martini) and then made our way up to the room. I loved the decor of the hotel, very modern and relaxing. I'm not sure what the room rate was, as we were not paying and traveling on business. We were placed in a room on the lower floors and really didn't have a view. I asked to be assigned another room and we were told they were full. Complimentary computers are located on the 2nd and 3rd floors, therefore don't purchase an in-room Wifi or Ethernet connection unless you would like the added privacy. The bathroom was very spacious and had a walk-in shower, separate soaking tub and large vanity with high quality towels and bath products. The Beds were super comfortable (I'll tell you now that I am very selective when it comes to beds in hotels) and this hotel exceeded my expectations. The fitness center could have been nicer, I found it very dark and stuffy, however it contained a large collection of strength and weight equipment along with cardio machines equipped with personal viewing monitors, very nice. Check-out was efficient and quick. I highly recommend that Sofitel Chicago.