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Hilton Garden Inn Chicago Downtown/Magnificent Mile Reviews

10 E Grand Ave., Chicago, Illinois 60611

Featured Review : Located just off the Magnificent Mile, the Hilton Garden Inn could rely on location alone to attract business, but it doesn’t. Instead, this hotel consistently receives accolades for its service and amenities. The trick ...See Full Review

  • #12 most popular
    Chicago hotel
  • Avg. User Rating:
    4 out of 5 stars
  • Hotel Class:
    3 out of 5 stars

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  • The Hilton Garden Inn

  • 4 out of 5 stars
    Idler from Poolesville
  • September 20, 2006
  • Best of IgoUgo
Quote: Room at the Hilton Garden Inn Photo - Chicago, Illinois Located just off the Magnificent Mile, the Hilton Garden Inn could rely on location alone to attract business, but it doesn’t. Instead, this hotel consistently receives accolades for its service and amenities.

The trick of this hotel, however, is in the booking. At peak times, a standard room might cost two or even three times what it does during low-demand times. For example, for the night of October 6th, 2006, I’m quoted $369 for a standard room. On October 11th, the rate soars to $439. But on November 10th, it’s only $98. Go figure. Obviously, you can get lucky with this hotel, or you can end up paying through nose. Happily, in mid April, it was the former.

I knew the hotel was close to the Grand Avenue Red Line stop, but I didn’t realize just how close until we exited the subway and nearly stumbled into the lobby of our hotel. It’s that close. Not only that, but walk right around the corner and you’re on the Magnificent Mile. Want to go to the Navy Pier? No problem – the free trolley is just around the corner. We ended up walking to Millennium Park and the Art Institute, but if we’d wanted, easily accessed public transportation could have taken us there. Ditto for just about any other place you’d want to go. No doubt about it – the hotel’s location is the biggest plus of staying here.

As it turned out, one day we wanted to pack in a lot of southside-to-northside activities, so we ended up renting a car. This was easily set up through the hotel’s concierge. There’s an Enterprise rental office right on site, so picking up the car and then returning it (in the wee hours) back to its designated space in the garage was an easy matter. A day’s rental was $42 – not a whole lot more than the daily parking fee at the hotel, really. This is the way to go if you think you might need a car but aren’t sure.

Other terrific conveniences include a Starbucks just off the lobby, a business center with computer access, and a small pool and fitness room. The on dit is that the corner rooms on the higher floors have the best views, though we were perfectly happy on a lower floor with a limited view. We shopped for a few essentials at the small grocery/convenience store across the street, making use of the refrigerator and microwave in the room.

Our room was standard issue Hilton Garden Inn – in other words, fairly spacious, well maintained, and comfortable. One minor quibble was that the doors tended to slam, echoing down the corridor, but this is basically a pet peeve and not a major issue. What I loved about staying here was the feeling of having Chicago right there on our doorstep, yet knowing we had everything we needed on hand, including the help of a well-trained and courteous staff.
From journals Springtime (oh, really?) in Chicago
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  • Wonderful service

  • 5 out of 5 stars
    A traveler from Travelocity.com
  • July 14, 2006
Quote: Our recent trip to Chicago could have been a disaster. I tripped on a bad downtown sidewalk my first night in town, severely spraining my ankle. Upon returning to the hotel, I was treated like a queen. The staff went out of their way to locate a wheel chair I could use for the rest of my stay. I was extremely impressed by the service at this hotel. We will definitely stay here next summer. The people were wonderful, the room was clean, large and comfortable. The downtown location can't be beat. Midwesterner's wanting friendly service, this is the place to stay!
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  • Central Location

  • 4 out of 5 stars
    A traveler from Travelocity.com
  • July 10, 2006
Quote: The hotel's location was great for climbing on public transportation and the desk staff was more than willing to print out directions to any activity along with different forms of transportation. We were within walking distance of any shopping we could want. We found breakfast at the hotel very expensive. There were resteraunts close by for other meals.The matresses were hard and thin, pillows were not great, but the rooms were clean. The pool looks much bigger in the picture than it really is. It is small! I guess you have to remember that it is downtown Chicago.
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  • A Disappointment

  • 2 out of 5 stars
    A traveler from Travelocity.com
  • May 13, 2006
Quote: I reserved a nonsmoking room, but they gave me a smoking room for the first night, with no apology. The service was lacking, and the rooms were average to below average. Breakfast in the hotel restaurant was barely edible. I would not recommend this hotel if others are available in the same price range.
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  • Hilton Garden Inn

  • 4 out of 5 stars
    autumnlynn from Litchfield
  • July 20, 2005
  • Best of IgoUgo
Quote: This is a wonderful hotel! It's a 5-minute walk to the shops on Michigan Avenue (Magnificent Mile). The staff is very friendly, and as their buttons say, No Problems. There is a business center, pool, whirlpool, restaurant/bar, and a Pavilion Pantry. The Pavilion Pantry is open 24 hours a day, and you can buy souvenirs, food, beverages, and anything you might have forgotten at home, like Band-Aids or aspirin. The whirlpool was very relaxing and nice. The same goes for the pool, although it was rather small and very foggy, probably from too much chlorine.

The doorman was very helpful; if you needed directions, he was the person to ask. The Weber Grill Bar & Restaurant was conveniently located on the ground level. The food was delicious and moderately priced. The waiters and waitress were nice, too.

Our room had an oversized desk, two telephones, a TV with Internet, a small kitchen-type area with a microwave and fridge, a comfy king-size bed, a large coat closet, a nice view, and a good-sized bathroom (which was very clean and nice).

Although I didn't use this service, there was a special romantic kind of package you could have. I'm not sure about all the details on it, but I believe it included wine and roses. I would definitely recommend staying here!


From journals Chicago-The Definition of Fun!
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