Fairmont The Queen Elizabeth

At $167 per night, I expected more than I received. The staff did not take our reservations correctly, and we spent forty minutes trying to check in. The room was small, the beds were hard, and the blankets were shabby. The toilet was right up against the vanity. I requested another room, and received one, but the toilet was badly situated in it, as well. The drain in the tub remained clogged for the duration of my stay. They charged $16 per day to use the Internet, and the charge in the business center was $4 for fifteen minutes. Virtually every hotel along a highway will provide free Internet, and I certainly expect it in a four star establishment. The television remote did not operate properly, and I was charged $1.50 to make a local call. The Beaver Club was nice, but the shrimp in our cocktails was undercooked. When we sent them back, we were told that was how they prepare them,and that we could order something else. We did! The concierge was helpful and courteous, as was most of the staff. The best thing about this hotel is the location. Skip the pricey breakfast in the hotel and head down to the restaurants located in L2.You will need to change elevators at the RC level. I'll try another hotel next time.