on August 21, 2013
For our two night stay in Amman, we selected the Sheraton Amman Al Nabil Hotel. This modern hotel, located on the Fifth Circle, features outstanding service, comfortable rooms, and multiple options for fine dining.We arrived from the Amman airport by taxi, and were greeted at the Sheraton with perhaps the most lavish welcome we had ever experienced at any hotel. Our luggage was taken from us by several porters, and we were greeted with the incredible hospitality Jordanians are known for, including welcome glasses of champagne and personal introductions from both the gentleman working the reception desk who checked us in, and the hotel’s general manager. The hotel manager provided us with his direct line and email address, and asked us to contact him directly should we experience any issues during our stay. We were also introduced to the manager of the concierge lounge, which we would be granted access to during our stay for complimentary breakfast, as well as evening hors d’oeuvres and beverages. After the many introductions and taking care of the logistics of checking in, we were escorted to our room by the porters carrying our luggage, who offered to assist us with any unpacking (we declined), and made sure that everything in the room was in working order.Our room was an upgraded junior suite, which was really more of a large room than a suite with separate living and sleeping rooms. Despite this technicality, the large room was very comfortable, with a king size bed, large sitting area, separate entry hall, closets, and a large bathroom with separate walk-in shower and bathtub. The room itself felt a bit dated; while it was very comfortable and well maintained, the furnishings were showing their age just a little, and compared to the stylish, modern atmosphere we had just left at the Istanbul Edition, the Sheraton Amman felt a bit frumpy. Still, it was a very nice room overall, and we certainly had no real complaints about it.As a Starwood Preferred Guest Platinum member, I was provided with a number of complimentary amenities as part of our stay. These included complimentary Internet access, complimentary health club privileges, and access to the hotel’s concierge lounge each day for breakfast, evening drinks and snacks, and beverages throughout the day. Additionally, complimentary mineral water and a welcome snack of dates were provided to us in the room at check-in.We also took advantage of the hotel’s on-site restaurants during our stay. The Sheraton Amman features six bars and restaurants, including a fine dining Italian restaurant, EVOO, Spice Garden, an all-day Asian fusion restaurant, and several bars with light food service. On our second night, we dined at EVOO, and enjoyed a very good meal of pasta and main courses, accompanied by homemade bread, wine, and dessert. The meal was very good, although not outstanding, and while it was somewhat expensive by local standards, as residents of Washington, DC, we saw it as a great value, as a similar meal back home would have cost nearly twice as much.Adding to the fine service we experienced, on our day of sightseeing in Jordan, the Sheraton quickly arranged an all-day luxury taxi (luxury taxi in Amman generally means a late model, well equipped Hyundai Sonata) to take us around the city and get us to the main attractions, including the Roman Amphitheatre and Citadel. Transportation back to the Amman airport on our last day in the city was also efficiently and easily arranged.While the Sheraton Amman is showing some signs of its age in the rooms, and could benefit from some renovations to update its style, overall it is a fine hotel, and certainly offered some of the most personal service I have ever experienced at any hotel. Should we ever have need to overnight in Amman again, we would certainly return to this hotel.
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