Avoid at all costs Fiesta Americana will screw you

Member Rating 1 out of 5 by shellhog on April 29, 2013

I have a paid for ($1000) reservation and did this 6 weeks ago and now have found out by myself that this hotel is closing its doors for 1 year starting May 1st and just blowing off all reservations that are effected. No refund , no notification , no compensation no nothing. Havnt even been contacted by the hotel yet. I found this out on Facebook and there are a tremendous amount of other people that are effected as well, shame on Fiesta Americana corporate for treating its PAYING customers like this . Its not like this was a decision that was made on a moments notice, they had to of known for months or even a year of a dramatic under taking like this ....1 year shut down for renovations?.....Why are you still taking reservations for May when you wont even be open? WHY are customers not being contacted about this issue? Why have no refunds been made? Why have no compensation efforts been made. People make non refund airline reservations to come to Cozumel what are you going to do about this? NOTHING SO FAR
Fiesta Americana Cozumel Dive Resort
Carretera a Chankanaab Km 7.5 Zona Hotelera Sur
Cozumel, Quintana Roo, Mexico, 77600


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