on July 28, 2012
I have been coming to this place since they opened, but my experience this morning was absolutely ridiculous. I ordered the French toast. When I opened the syrup is was only a third full, so I asked my associate who was with me if hers was full and it was. I went to the food preparation area and asked for another syrup, and he told me to go to the register. I did and the lady told me it would cost me $2.25 for a small tiny cup of syrup, do you believe that - outrageous. So I told her that was fine, but the one they gave me was only third full and I showed her my associate’s which was full and she told me that they are pre-filled and there was nothing she could do, I still had to pay $2.25. I could not believe I was having this conversation over some syrup that probably cost them less than a penny to provide. I asked for the manager. He told me they had a new policy, I showed him the two syrups, he da@# near accused me of lying. I told him to go over to the table and he will see that none of the syrup had been used. I could not believe I was having this ridiculous conversation and with a manager. He then took the syrup, looked through the box of prepared syrups and gave me one that was filled to the top like my guest. I was so feed up at that point that my appetite was ruined. We decided to bag up our food and leave. Who wants to eats somewhere where they take you through a public discourse over some da%$ syrup worth less than a penny. If that does not beat all, when I asked for a bag and container, I had my 5 cent ready to pay for it. The cashier told me the bags were free and the containers they gave me were sturdy plastic that were reusable. You mean you took me through this public humiliation in front of all the customers waiting in line over some syrup. You questioned my integrity, by questioning if I had used some of the d*&m syrup and now you are giving away a paper bag and containers that cost way more than the syrup ....really. Could it be that you are watching your inventory and that you do not trust the people who are working for you and opening up the shop? I was there when you opened and they all looked like the hired help to me. A real manager would of never of let this ridiculousness happen in the first place. Unbelievable. Start tending to your business before you do not have a business. The inmates are running the asylum. At these prices, how dare you think twice about giving someone an additional syrup? Let’s start with filling the containers up from the beginning. This nightmare of an experience cost me $20.08, I paid $10.00 for two orders of a single slice of French toast, $5.50 for one piece of sausage (yes, you read me right - one piece of sausage), and $2.75 for the chai. The owner should be ashamed of herself. If she is not careful, one day her help is going to open up their own restaurant, and trust me it is going to happen, with all her recipes and will add insult to injury by providing free syrup. It supposes to be a Japanese inspired menu, not one cook is Japanese or of Asian origin, how authentic is that. Something must be going on here behind the scenes; it is obvious there is more going on here than monitoring the syrup; she must not trust her employees. Something is up, she cannot be this stupid, to charge someone $2.25 for a thimble of syrup and give away brown paper bags and reusable containers, who is that dumb.
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