on November 8, 2011
We chose Riu Palace for our twentieth wedding anniversary. Unfortunately, our event was spoiled by the theft of cellphones and 600 pesos from the room – with no signs of forced entry. The hotel staff filed a report, but our further efforts to seek compensation for this horrid event were completely fruitless, despite sending registered letter to the owners, Mr. & Ms. Riu in Mallorca, Spain. We feel obligated to warn fellow travelers about this hotel, and please do not have a false sense of security, just because it is listed as five star. The day we reported the theft to our travel representative, we found out that we were not the only one robbed; looks like there is an organized gang at this hotel. Just imagine, what could have happened if I accidently entered the room, and faced the robbers! Or we could have been robbed in our sleep…. Also, just to let you know that the ocean is absolutely unsuitable for swimming (actually it is forbidden), because of a huge undertow, and the beach is unsuitable for walking due to a very loose sand, so nobody is using the beach, but the vendors….
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