on February 17, 2011
Last year we loved this hotel, this year - what a nightmare. The power went out to the whole mountain for 22 hours. For six people, we were given one lantern and had to buy two candles from the gift shop. They provided no extra blankets or anything - our room was 50 degrees and it was negative 15 outside. Some travelers left and were refunded but we really wanted to ski, so we waited it out. Of the four days, we asked for a discount on the one day and were flatly and rudely refused. They do not know how to handle a crisis or be nice to their guests. We will find a new hotel for our trip next year. They are yet to respond to our written complaints.
©Travelocity.com LP 2000-2009