on January 20, 2011
These guys purport to be several things on their website. First is that they are the closest to the airport. About 5 other major companies are 50m out of the airport door whereas this bunch is a $14 cab ride each way = $28.00.Second is that their fleet of "slightly"older cars are well maintained.If as I did you think you can save a few bucks by renting maybe a 2005 car instead of a 2010 one think again. We arrived to find a circa 1995 Holden Commodore. First thing I noticed was that the car wasn't locked despite the fact the car keys had been left in a lockbox for us (Xmas day). This was because the locks didn't function on the car. Second thing was we opened the boot to find that it was underwater, and you couldn't put your luggage in it. Third was the car failed to start about five or six times in the car park. I know what you are thinking and no it wasn't the park switch - I tried N and P multiple times.Fourth was the cigarette lighter had no electrical connections whatsoever and so was useless to run a satnav.I found the staff unbelievably rude. A selection for your consideration: "you shouldn't have been a tight arse", "are you a motor mechanic?" "you're a liar" "you just didn't want the car because you couldn't use your satnav" "why do you expect an old car to work properly?" "you can't expect everything to work on an old car"These guys not only tried to ruin my holiday by supplying a completely unreliable car, they then penalized my credit card for failing to continue to rent this wreck to the tune of $100.00.An amazing side note - the weeks rental totalled $400.00. To buy the same car on Carsales is about $1000. I don't believe these guys make there money honestly - I think they make a living scamming others in penalties. We went to Hertz and rented a proper Commodore for $721.00. They didn't rip us off, and the car was in excellent order.Steer well clear of these scumbags.
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