on January 14, 2011
My family of 6 decided to do Reef Experience during our visit to Cairns in December. The trip was going fine until a scuba diver drowned and was only just resuscitated in time. The crew on the boat didn't even notice - passengers who were standing on the boat raised the alarm. Fortunately, the man survived but, understandably, our trip was cut short (we had only spent 10 minutes in the water). We were promised a refund on the journey back and the company then refused to refund us - so we spent over $800 for 10 minutes of snorkeling. If I return to visit the Great Barrier Reef in the future, I would not trust this company with my safety again.
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