on January 8, 2011
Beware if you have or are a young adult...the hotel staff seem to be out to get this age group. Also beware that if any of these staff threaten to call the mexican police for any kind of offense--no matter how small and insignificant, you will be powerless to do anything because they can just make up a serious charge. We had this happen on our 2nd trip to the Iberostar Tucan, but this occurrence happened in the Quetzal lobby. The lobby clerk physically accosted my 22 year old brother who was walking through the lobby on the way back to his room for the night, and who jokingly tried to move around some signs on the way. He was not belligerent and was immediately apologetic but the clerk was ruthless. He said he was calling the police and it became a huge scene in the middle of the night. The next day, a public relations staff member called the next day saying my brother had been accused of urinating in public, which everyone, including the hotel clerk and the 3 security guards he called, knew was a blatant lie. The staff was not friendly nor helpful in trying to resolve this issue in the following days. Also, DO not ask for run of the house, because in a resort with thousands of rooms and views, you will get a room with a balcony facing the road outside the resort.
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