on December 20, 2010
I will not again and would not recommend anyone to stay at the Valencia Hotel San Antonio. The Food that was delivered to my Room by Room Service would have not been eaten by a homeless person ! The Pizza was greatly overcooked & dried up. The Grilled Cheese was partially cooked on one side and not cooked at all on the overside and cold. The French Fries were soggy. My Business & Personal Travels take me to many fine hotels both Domestically and Internationally. In my 50+ years of Travel, I have Never Experienced this Bad of Food Quality. I called for the Front Desk Manager to come to my room and see and taste this food. She arrived with the Food and Beverage Manager and Both of them twice declined my request to taste the food. They would not eat food from their own hotel ! The Front Desk Manager offered a $ 50.00 Food Credit. What a joke, I would never eat their food again. We left the room and went out for dinner at a restaurant on the River Walk instead of enjoying eating in our room and watching a movie as planned. The next morning, I thought about ordering Room Service and said to myself no way. I checked out 2 hours earlier than I would have ( if I had not had such a bad experience with Room Service ) and went to another Restaurant.
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