on September 15, 2010
Be sure to check all valuables in hotel safe. If your safe is not working ask for a repair or a room that has a working safe. Additionally, anything of value, clothing, electronics, jewelry, money...if it doesn't fit in the safe...it doesn't exist. I recently had an IPAD...3 days old stolen from my room sometime during "turn-down" service. Hotel will not assume responsibility for ANY thefts that YOU cannot prove happened. This applies to jewelry, money, computers, expensive shoes...anything not in your safe is up for grabs. What a dissappointment to learn that Marriott Claims Services addressed the theft by forwarding a letter regarding the "Innkeepers Statue for the State of Florida, putting the hotel "under no obligation for the loss, theft, or unexplained disappearance of guest's money, jewelry, or property, which has not been placed in the hotel's custody for safekeeping. Marriott states in the letter that this information is posted everywhere.No reported follow up with Florida Sheriff's office or Hotel Loss Prevention staff....basically guests beware or leave your valuables in your car. Wonder if this applies to spouses, grandparents and children?
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