on September 9, 2010
I strongly recommend travelers avoid the Hotel Le Bleu for many many reasons. First, the lobby and our room were rife with fruit flies, which does not instill confidence regarding the overall cleanliness of the hotel. Second the "Deluxe King Terrace" entails a small balcony overlooking a U-Haul parking lot and a gigantic dumpster. We wanted to leave the balcony door open, but the strong smell of rotting garbage quickly filled our room. I actually took pictures of how remarkably atrocious our "view" was to show my friends - no one would have believed me otherwise. The street on which the Le Bleu is located is detestable (the hotel is situated between a tire store and a taxi shop). Piles of garbage blew around, gathering at the street corners for an extra-filthy experience. All of the pictures the Le Bleu uses for advertising are cropped and taken at angles, you can't really understand how tiny the room is, or how practically non-existent the lobby is, until you actually see it. The décor is reminiscent of a dorm-room decked out strictly in cheap IKEA furniture - don't be fooled by the pics - you're not going to find fresh flowers at your bedside table. Some of the hotel staff appeared to be working very hard (and clearly over-worked) within the Le Bleu's extremely disorganized system - a long line of dissatisfied guests filled the lobby on our check-out day. Finally - and here's the kicker - the night we returned from our friends' wedding at 3:30 AM the staff cut off keycard access to our room, without telling us, because of a "maintenance issue with the shower", which, incidentally, didn't affect our ability to use the shower at all. Upon returning to the lobby, the "night manager" informed us that while we were out, we had been moved to a different room. When we protested and asked how we were going to be compensated for this inconvenience (we needed to check-out in a matter of hours anyway and just wanted to sleep) he stated, "How is this an inconvenience to you!? Prove it!". After pointing out that we had belongings in our room's safe we were granted a short visit to our old room, accompanied by staff, to find that all of our belongings were still strewn about the room just as we had left it. The Hotel Le Bleu actually intended for us to pack up all of our things and move rooms at 3:30 AM, most notably without any sort of apology or acknowledgment of the cumbersome task placed upon us. After continued protest, we were allowed to finish the night in our room; however, we felt so egregiously unwelcome and extremely uncomfortable that we could barely sleep. It was a truly appalling experience. For the exorbitant price we paid - $523 for 2 nights (and that's at the discounted wedding block rate) - the Hotel Le Bleu was an enormous rip-off and will easily be remembered for their remarkably offensive and unprofessional customer service.
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