on July 19, 2010
Whatever you do, avoid Qente. We had a dreadful experience with Qente. Our guide was not only irresponsible, but we all felt--with significant justification--that he stole from us (e.g., by inflating prices of transportation and taking kickbacks from drivers). He took us out to a place where we got violently ill and we missed the day he was to show us around Machu Picchu. The train Qente booked for us back from Machu Picchu dropped us off 2 hours from Cusco. They were supposed to pick us up and drive us back to Cusco. Because we were forced to return a day later as a result of severe illness, they refused to pick us up--without onerous extra charges--and when we politely explained we were disappointed with this approach, they ceased communication. So, basically we were dropped off in a strange country hours from our hotel-- left to fend for ourselves. I could not have been more disappointed. In fact, our tour guide, with whom we were highly disappointed, explained to us, perhaps in a moment of candor, that Qente is not nearly as good as it used to be. He also explained that United Mice and certain other tour operators had rejected him and another had actually let him go. Upshot: Trust me--you want to avoid Qente!!!
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