on June 2, 2010
We chose to stay at the Renaissance because the beds tend to be more comfortable than some other brands, and the location can't be beat if you are spending time downtown. Next to the Thomas Wolfe Historic House, we were within walking distance to most everything we wanted to visit. This was great at night when we knew everyone could have an extra beer and not worry about driving. Additionally, while we didn't go to the Biltmore on this trip, there is even a trolley tour that stops at the Renaissance so you can hop on this (for a fee) and get a ride out to the mansion if you don't want to drive. A little more expensive than some of the other hotel brands in the area, the Renaissance is part of the Marriott family. Was our room comfortable?Yes. The king size bed took up a lot of space, but the room was still functional with a small desk that had a plug in panel/data port for laptops. The flatscreen television had cable and pay-per-view. The bathroom was stocked with Aveda products. (I love the rosemary mint shampoo.) We had a couple of extra chairs and a small table where you could drink a cup of coffee. There was a small coffee machine in the room as well, but it only made one cup of coffee at a time. This was fine; however, my husband and I both wanted a cup of caffeinated coffee and only one caffeinated filter was available on our first morning in Asheville. Upon request, housekeeping provided a second caffeinated filter for our second morning as we don't understand the point of decaf. All the other expected in-room amenities like ironing board, a large closet, and hair dryer were there. We had a very comfortable stay. Other amenities?The hotel has a swimming pool, exercise center, gift shop, restaurant and lounge. Free parking. Pick up service from the airport for a fee.How was the service in general?The front desk staff was very helpful and cordial. They provided us with multiple maps as we lost ours in various restaurants around town. They were also happy to give suggestions. The barman loaned us wine glasses when we took a bottle up to our room. Despite full occupancy, check in was smooth and easy, and they allowed us to check in early as soon as a room was cleaned.Bottom line? I'd stay here again.
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