The Twilight Zone

Member Rating 1 out of 5 by ipmaster on March 28, 2010

Don't even bother coming here. From the management to the receptionists, there is a consistent attitude that it they are doing YOU a favor by letting you pay them money to stay at their hotel. And far from what one would expect from the Marriott brand, they even tried to scam us!

Showed up with my wife and 2 very tired children (5 and 7) with a print-out copy of a reservation of a room with two double beds. Somehow, they screwed up the reservation and tried to give us a room with one bed (for 2 adults and 2 children!) as the double bed rooms were "booked." After speaking with the manager - a conversation which involved Marriott not taking one ouce of fault despite a WRITTEN reservation from travelocity to the contrary - her best resolution was to book us in two nonadjacent king rooms and give us a "deal" on the second room.


Long story short, after hours of broken promises, misrepresentations, and child meltdowns in the lobby, we finally settled on a king bed with a sofa bed and rollout bed (which, despite multiple promises from multiple people, never came until our 5th try to get!).

And to top it off, the food is well below mediocre and overpriced.

Despair ye all who enter here...
Courtyard Marriott Grand Cayman
1590 West Bay Road
Grand Cayman, Cayman Islands
+345 946 4433

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