on February 28, 2010
It is a well-known fact that hotel ratings in Egypt have a lower standard than elsewhere, and this hotel is a great example. The building itself is beautiful, a gold-plated palace with a swimming pool and a green garden, but the staff was not worthy of the five stars. They were slow to respond to orders in restaurants, often brought the wrong thing, made it seem like it was an extraordinary effort or even impossible to split the bill into several different ones, were not helpful in finding out where to go in Cairo (the customer relations girl just kept answering my questions with "yes" or "no", looking slightly annoyed that I wasn't happy with KFC and McDonalds but wanted to find some true Egyptian food at reasonable prices), and finally my friend found a blooded band-aid in his pasta. The response of the waiter was to take the meal away and come back with a "new one" in five minutes, which was as he said "on the house", but my friend had to pay for the drinks and everyone else was forced to pay for their food like nothing happened. And should I even get started about the prices of everything in the hotel, which were about 10 times more expensive than the most expensive thing you will find outside, and the African prostitutes sitting around the garden cafes and crowding Harry's pub after 11 at night? Really, for this price, choose another hotel in Cairo.
©Travelocity.com LP 2000-2009