on February 22, 2010
I just stayed at The Langham last week. I had flown in from Los Angeles on the red eye from Detroit and didn't get in to the hotel until 2AM. I had my luggage lost at the airport and nothing with me except my briefcase and laptop! The Front Desk Clerk was a lovely young woman who made me feel very much at home although I was anything but home. She arranged a "distress kit" for me containing all the items I needed until American Airlines returned my bags. That evening, the clerk arranged for a tee shirt and shorts to be sent for me to use until my bags arrived. I was blown away! My bags arrived in the morning in time for me to have a meeting in the hotel's cafe. I felt like a different person. Refreshed! The restaurant was bright and busy when I arrived. The host sat me at a large table until my morning appointment arrived. I was glad to have a table large enough to conduct business and not thrown into the corner on a small table for two. They obviously are used to tony business clientele as the room was packed with well-heeled people conducting business. After a day of long meetings, I relaxed with a Harmony Treatment in the spa, just what I needed and they give guests 15% off. The health club was clean and very well organized with a beautiful pool and brand new workout equipment. I finished my reports over a Sam Adams and the best burger I had ever had in a hotel room. I still have my "Boston" shirt the clerk gave me and will always stay at my new favorite hotel in Boston. Sadly, I'm booked at the Fairmont in April... thanks Boss!
©Travelocity.com LP 2000-2009