on November 16, 2009
Specifically, related to Interval International and its Flagship resort property, our one and only experience with using the timeshare we contracted for was nothing short of disastrous. We found the quality of your property and our accommodations to be poor and your customer service to equally as egregious. Upon arriving at the Flagship resort for my 50th birthday vacation we were assigned to Room 2406, which was an absolute nightmare from the time we got off the elevator. Garbage bags were piled up next to the elevator and the stench emanating from them was sickening. The hallway leading to the room was poorly lit and just as poorly maintained. The room contained no appointments such as wall art, the carpet and furnishings were worn and dirty, there were broken and missing tiles on the balcony which was covered in bird feces on both the balcony floor and furniture to the degree that it had to be scraped off the balcony floor with a metal tool and the balcony railing was loose. Upon complaining, we were moved to room 905. As it turned out there was no hot water in the shower. Complaints led to an unsuccessful day long effort to resolve the issue; as a result, we were moved to yet another room. All of the rooms to which we were assigned overlooked what was referred to as a common balcony. The appearance of this common balcony was such that it left the impression that it is never subject to maintenance. We were able to observe weeds growing out cracks in the surface; the common balcony was littered with debris such as empty alcohol bottles, broken furniture and discarded clothing and broken/missing tiles throughout. Overall, the Flagship Resort had much more the appearance of a public housing facility then the luxury resort we were led to believe during the sales presentation. We took every opportunity to express our extreme dissatisfaction with your sales team and the resort operations management. Our experience was so devastating that we departed a day earlier than the reservations that were made.
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