on September 9, 2009
Here is a breakdown of the experience my wife and I had during our visit to your hotel last week. We are frequent visitors to the Bar Harbor area and will be seeking different accommodations during our next visit.Check In: As we were on our Honeymoon we were told we received an upgrade to a room without an obstructed view. However, when we arrived in our room the only view we had we of the Whale watch boat which blocked what would otherwise be a pleasant view of the harbor. The complimentary bottle of champagne was wonderful and very much appreciated. First Night: After getting the flies out of the room (approximately 6) we both enjoyed a wonderful night’s sleep on a very comfortable bed.Day 1: We ordered room service for breakfast and it arrived warm and on time. We both agreed that it was one of the better breakfasts that we ever had. When we arrived that evening we noticed that our wine glasses, cheese knife and white ceramic bowel were missing that were in the gift basket received from our families. I phoned guest services and the informed me that they would look for the items. After 15 minutes the front desk called to inform me that they were checking with the kitchen staff to see if they had the items. Approximately 30 minutes later I had to go to the front desk to obtain replacement wine glasses, cheese knife and bowl so my wife and I could enjoy a glass of wine and snacks that were given as a gift.Day 2: As we were heading out for the day I noticed that the housekeeping staff had not replaced the door sign to request a timeframe for housekeeping services. I was able to cross out the previous day’s time and enter the new information. That afternoon we sat by the pool and were continuously interrupted by a group of very loud and unruly children. After arriving back at our room I noticed that housekeeping also failed to leave a menu to order breakfast. This caused us to go elsewhere for breakfast the following morning.Day 3: After enjoying a wonderful hike to the top of Gorham Mountain we returned to our room to shower. Housekeeping failed to read the sign which had to be crossed out for the third time as we were not left a clean sign to request a time slot. I attempted to ask the employee to come back in approximately 1 hour as we were not ready. He then asked me if I spoke Spanish as he did not speak English and could not understand me. When we returned from a walk through town to freshen up before dinner we realized that our room had not been cleaned. I phoned guest services to ask for someone to come and tend to our room.Day 4: We left early that day as we decide to visit Stowe Vermont for the remainder of our Honeymoon. During checkout the front desk staff never thought to ask if we enjoyed our stay. Overall my wife and I are extremely disappointed with the service we received during our stay at the Harborside Hotel. For the amount of money charged for our stay we feel the poor service is completely unacceptable. My wife and I chose not to make a fuss about these problems during our stay as we were on our honeymoon and felt that as a result of the way the missing glasses and dishes were handled that it would not have been worth the effort.
©Travelocity.com LP 2000-2009