$100 View, $0.50 Quality, $0.10 Customer Service


Member Rating 1 out of 5 by Mattson1 on July 9, 2009

The location and view are top quality; with an ambience that requires a modest week to be "fine dining" material. The meal was a 7 out of 10.....Hey, when the entree prices rival those of high-end charity events, the meals MUST be truly outstanding to warrant higher praise.
The customer service is of McDonalds quality; my car was valet parked (mandatory at this restaurant) and returned to me with a 1.5 inch gash. The manager claimed his people are "above reproach and 100% honest" and apologized profusely for this unfortunate situation, but sadly, admitted he was "powerless" to "do" anything about it. Repeated calls to the establishments vice president (as suggested my the manager) were met with deafening silence. I was left to cover the repair cost by the rental agency (who actually recommended the restaurant).

Overall, a very frustrating experience ruining a perfectly good day during our honeymoon; a very expensive meal indeed.

BTW, a top notch meal was had at Stella Blues in Kihei; for about half the price!! Now that's a real quality restaurant!!
Mama's Fish House
799 Poho Place
Maui, Hawaii, 96779
(808) 579-8488

http://www.igougo.com/review-r1363003-100_View_0.50_Quality_0.10_Customer_Service.html

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